Help Desk Manager Jobs in Portsmouth, VA

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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IBM Corporation - Hampton, VA (14 miles from Portsmouth, VA)
Introduction At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM...
28 days ago

Demographic Data for Portsmouth, VA

Moving to Portsmouth, VA? Find some basic demographic data about Portsmouth, VA below.


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Help Desk Manager Online Courses and Training Opportunities

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In this course, you’ll learn how to pitch your business and secure the funding you’ll need to launch your new company. We’ll show you how to write clear, compelling, and...


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Salary for Help Desk Manager jobs in Portsmouth, VA

**Data source: Bureau of Labor Statistics

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