Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
Children's Hospital of the King's Daughters - Chesapeake, VA (9 miles from Portsmouth, VA)
# Under the general direction of the department leadership, the Applications Support Specialist will provide second level support for end-users on computer applications as assigned....
13 days ago
IBM Corporation - Hampton, VA (14 miles from Portsmouth, VA)
in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations...
90+ days ago
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This online course will provide an introduction to the foundation skills and knowledge you need when becoming a manager.
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