Help Desk Manager Jobs in Mc Lean, VA

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 82 Jobs
General Dynamics - Columbia, MD (24 miles from Mc Lean, VA)
','industry Recommended skills Use Programming Language Problem Solving Operating Systems Agile Software Development Testing Software Development Location Apply to this job....
2 days ago
General Dynamics Information Technology - Washington, DC (11 miles from Mc Lean, VA)
Exceptional customer service focus Desired Certifications: ITIL v3 Foundations PMP ||| BA/BS ||| 5+ We are GDIT....
3 days ago
Unisys Corporation - Alexandria, VA (13 miles from Mc Lean, VA)
Science, Engineering, Mathematics, Business, Management, or equivalent....
1 day ago
Supernus Pharmaceuticals, Inc - Rockville, MD (8 miles from Mc Lean, VA)
Job Summary: The IT Help Desk Manager is responsible for supervising 2 8 support professionals and managing contracts for selected IT services....
3 days ago
MIL Corporation - Washington, DC (11 miles from Mc Lean, VA)
Why MIL? The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and...
3 days ago
General Dynamics Information Technology - Bethesda, MD (6 miles from Mc Lean, VA)
REQUIRED QUALIFICATIONS AND EXPERIENCE: Bachelors and 10+ years user-centric Windows/Apple IT support and / or IT help-desk experience or the equivalent combination of experience/education ITIL v3 or...
1 day ago
CGI Group, Inc. - Fairfax, VA (13 miles from Mc Lean, VA)
Meet our professionals CGI: A place to build an IT career Position Description: This opportunity is to lead help desk operations for a call center supporting a cybersecurity shared service...
11 hours ago
CACI - Arlington, VA (9 miles from Mc Lean, VA)
. * Schedule : Full-time * Travel : Occasionally EDUCATION & EXPERIENCE: - Bachelor's Degree or equivalentin Computer Science, Information Systems, Engineering, Business, or other related scientific...
1 hour ago
NorthHill Technology Resources - Sterling, VA (10 miles from Mc Lean, VA)
science, information systems, communications, engineering, or related field is required Masters degree in communications, computer science, or related discipline may be substituted for two years of...
1 hour ago
Bernstein Management Corporation - Washington, DC (11 miles from Mc Lean, VA)
computers, Windows 7 & 10, remote desktop support, mobile device configuration and troubleshooting, and excellent customer service and organizational skills....
3 days ago
Tech Technology - Washington, DC (11 miles from Mc Lean, VA)
Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10....
4 days ago
Mil Corporation - Washington, DC (11 miles from Mc Lean, VA)
Deskside Support Technician - 2074 Position Location Washington, DC Apply Now Clearance Required: Public Trust Education Required: Other US Citizenship: Why MIL? The MIL Corporation (MIL) is a...
4 days ago
MIL Corp. - Washington, DC (11 miles from Mc Lean, VA)
Clearance Required: Public Trust Education Required: Other US Citizenship: Why MIL? The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in...
4 days ago
Defense Technology Integration Llc - Washington, DC (11 miles from Mc Lean, VA)
Job Description We are seeking a Service Desk Manager to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues....
5 days ago
Bluewater Federal Solutions, Inc. - Washington, DC (11 miles from Mc Lean, VA)
Summary BlueWater Federal is looking for a talented Help Desk Manager to support a DOE program in Washington, DC....
5 days ago

Demographic Data for Mc Lean, VA

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Salary for Help Desk Manager jobs in Mc Lean, VA

**Data source: Bureau of Labor Statistics

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