Help Desk Manager Jobs in Mc Lean, VA

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 70 Jobs
CACI International Inc. - Chantilly, VA (13 miles from Mc Lean, VA)
teams of 5+ staff in an enterprise environment ITIL v3 certification Solid hands-on/technical knowledge of core technologies including but not limited to AD, O365, WAN/LAN/Wi-Fi, VOIP, Core Networking...
1 day ago
Compass Solutions - Washington, DC (11 miles from Mc Lean, VA)
Search Jobvertise Jobs Jobvertise ORM Application Support Specialist Location: US-DC-Washington - 56972 Jobcode: 3462395 Email this job to a friend Report this Job Report this job ------------ Short...
1 day ago
DARCARS Automotive Group - Silver Spring, MD (12 miles from Mc Lean, VA)
Server 2008 Microsoft Certified Solution Associate (MCSA): Windows Server 2012 Certified Associate in Project Management...
1 day ago
Apex Systems - Washington, DC (11 miles from Mc Lean, VA)
Monitoring queues to ensure SLAs are maintained Assigning the tickets which are out of scope to Service Desk/Other Teams based on the direction of the Help Desk Manager....
1 day ago
HCL Americas - Washington, DC (11 miles from Mc Lean, VA)
Identify and document Operating Systems Imaging bugs Provide Microsoft Active Directory administration and management....
17 hours ago
Ace Information Solutions Incorporated - College Park, MD (16 miles from Mc Lean, VA)
Help Desk Manager/Customer Support Manager in College Park, Maryland | Careers at Ace Info Solutions, LLC Help Desk Manager/Customer Support ManagerID 2020-4180Job Location US-MD-College ParkType Regular...
14 hours ago
Greenbrook Tms Neurohealth Centers - McLean, VA (4 miles from Mc Lean, VA)
Feb 4 Desktop and Application Support Specialist | McLean, VA Greenbrook TMS NeuroHealth Centers is seeking a Desktop and Application Support Specialist to provide technical assistance to Greenbrook...
2 days ago
Ctec Inc. - Washington, DC (11 miles from Mc Lean, VA)
We are currently looking for a Help Desk Manager to join our team in Washington DC....
1 day ago
Perspecta - Herndon, VA (8 miles from Mc Lean, VA)
Operations maybe 24/7. Qualifications Requires BA/BS with 6 to 8 years of experience with at least 2 years in a supervisory capacity....
9 hours ago
Iron Bow - Washington, DC (11 miles from Mc Lean, VA)
Requirements: A bachelor degree in the IT related field is required; ITILv3, PMP is desired but not required Must have at 10 years of experience in IT Helpdesk Experience managing work in an IT Operations...
3 days ago
Digital Management LLC - Bethesda, MD (6 miles from Mc Lean, VA)
Outstanding leadership and organizational skills Excellent communication skills Excellent problem-solving ability ITIL v3 or v4 Desired Skills/Certifications: PMP Location: Washington, DC Metro Working...
3 days ago
CACI International Inc. - Ashburn, VA (14 miles from Mc Lean, VA)
These Qualifications Would be Nice to Have: College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree Experience with ServiceNow and Remedy ticketing...
3 days ago
i360technologies, Inc. - Bethesda, MD (6 miles from Mc Lean, VA)
Must have 6+yrs of Help Desk Leadership and Management experience supporting one or more of the following areas: Operation & Management (O&M) Support Services, Software Development & Enhancements (SDE...
5 days ago
Capitol Recruiters Inc. - Washington, DC (11 miles from Mc Lean, VA)
Manager of Application Support Services for prominent global law firm in Washington, DC....
5 days ago
KBR - Greenbelt, MD (19 miles from Mc Lean, VA)
Title: Deskside Support Analyst Position Description/Job Responsibilities Under general direction, solves complex problems requiring detailed knowledge of industry best practices within a...
6 days ago

Demographic Data for Mc Lean, VA

Moving to Mc Lean, VA? Find some basic demographic data about Mc Lean, VA below.


Local
National
8,001,239
198,802

Help Desk Manager Online Courses and Training Opportunities

Management and Leadership: Growing as a Manager
Understand the foundations of management and leadership

This online course will provide an introduction to the foundation skills and knowledge you need when becoming a manager.

It has...


Introduction to Data Analytics for Managers
Through a combination of lectures, business case studies, and hands-on learning this course provides an introduction to data analytics techniques and their application in business. The case...

Marketing Digital: Content & Community Manager
En este curso tendrás acceso a tutoriales y plantillas descargables de marketing digital para que pongas en práctica la teoría. Con ayuda de un Mentor de Google en Marketing podrás identificar...

Title Synonyms

Users interested in this job title also searched for the following job title

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Salary for Help Desk Manager jobs in Mc Lean, VA

**Data source: Bureau of Labor Statistics

Help Desk Manager Related Career Advice Articles

5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.


Switching to a Career in Technology

As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.