Help Desk Manager Jobs in Manassas, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Tier 2 Helpdesk Lead / CAB Manager
- Arlington, VA (22 miles from Manassas, VA)
- 1 day ago
- Arlington, VA (22 miles from Manassas, VA)
- 1 day ago
Experience: Minimum 5 years' experience with help desk support and operation in a DoD IT environment Minimum of 5 years working experience with providing customers with day-to-day support by responding...
Service Desk Manager - (TS clearance, SCI eligibility) - Onsite
- Alexandria, VA (23 miles from Manassas, VA)
- 3 days ago
- Alexandria, VA (23 miles from Manassas, VA)
- 3 days ago
SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal candidate will provide leadership...
- Falls Church, VA (19 miles from Manassas, VA)
- 3 days ago
- Falls Church, VA (19 miles from Manassas, VA)
- 3 days ago
Service Desk Supervisor Supervising a team in a fast-paced, customer service-focused working environment in which the objective is to be on the front line, servicing customer requests Strong...
- Arlington, VA (22 miles from Manassas, VA)
- 3 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 3 days ago
Help Desk Manager Overview At Credence, we support our clients' mission-critical needs, powered by technology....
IT Operations & Support Manager
- Sterling, VA (16 miles from Manassas, VA)
- 4 days ago
- Sterling, VA (16 miles from Manassas, VA)
- 4 days ago
infrastructure, including firewalls, Wi-Fi routers, and VPNs Proficiency in Active Directory, MS Office 365, and QuickBooks Strong work ethic, professionalism, and a dynamic approach to problem-solving...
- Reston, VA (15 miles from Manassas, VA)
- 7 days ago
- Reston, VA (15 miles from Manassas, VA)
- 7 days ago
systems Excellent problem-solving and analytical abilities, with the ability to think critically and make sound decisions under pressure Exceptional customer service and communication skills, with...
Tier II Helpdesk Lead Central Area Business (CAB) Manager for Tech Control
- Arlington, VA (22 miles from Manassas, VA)
- 7 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 7 days ago
Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities...
- Tysons, VA (19 miles from Manassas, VA)
- 10 days ago
- Tysons, VA (19 miles from Manassas, VA)
- 10 days ago
management tools (e.g., ServiceNow) Technical Skills Expert troubleshooting skills with Microsoft Windows (10/11) and Mac OS Experience with Microsoft 365 cloud services (OneDrive, SharePoint, Teams...
Application Support Specialist
- Alexandria, VA (23 miles from Manassas, VA)
- 15 days ago
- Alexandria, VA (23 miles from Manassas, VA)
- 15 days ago
Must have at least one of the following certifications: CompTIA Network+, CompTIA Security+, Microsoft Technology Associate (MTA) Windows Server Administration Fundamentals, MTA Windows Operating System...
- Alexandria, VA (23 miles from Manassas, VA)
- 19 days ago
- Alexandria, VA (23 miles from Manassas, VA)
- 19 days ago
Strong understanding of ITIL principles and service management practices. Proven experience managing ticket queues and IT support workflows....
- Fort Belvoir, VA (18 miles from Manassas, VA)
- 24 days ago
- Fort Belvoir, VA (18 miles from Manassas, VA)
- 24 days ago
-Ensure DAI Help Desk support contractor staff is trained. -Configure Commercial Off-The-Shelf (COTS) application software. -Conduct requirements definition, design, and deployment of custom code....
- Arlington, VA (22 miles from Manassas, VA)
- 27 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 27 days ago
Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync....
- Herndon, VA (16 miles from Manassas, VA)
- 29 days ago
- Herndon, VA (16 miles from Manassas, VA)
- 29 days ago
ManTech seeks a motivated, career and customer-oriented Senior Service Desk Manager to join our team in the DC, Maryland, and Virginia (DMV) area. This role is responsible for managing the entire...
Desktop Support Services Help Desk Lead
- Herndon, VA (16 miles from Manassas, VA)
- 30+ days ago
- Herndon, VA (16 miles from Manassas, VA)
- 30+ days ago
desk support and services to the enterprise....
Help Desk Team Lead - TS/SCI with Polygraph
- McLean, VA (20 miles from Manassas, VA)
- 30+ days ago
- McLean, VA (20 miles from Manassas, VA)
- 30+ days ago
Responsibilities for this Position Location: USA VA McLean Full Part/Time: Full time Job Req: RQ199126 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI +...
Demographic Data for Manassas, VA
Moving to Manassas, VA? Find some basic demographic data about Manassas, VA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Manassas, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Manassas, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- IT Operations
- IT Service Management
- IT Leadership
- BMC Remedy
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Investigation
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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