Help Desk Manager Jobs in Manassas, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Huntington Ingalls Industries
- Springfield, VA (11 miles from Manassas, VA)
- 1 day ago
- Springfield, VA (11 miles from Manassas, VA)
- 1 day ago
You will coordinate closely with IT Operations teams to ensure seamless escalation, incident resolution, and alignment with broader IT service management objectives....
In Person- Integral Consulting Services Inc.
- McLean, VA (20 miles from Manassas, VA)
- 2 days ago
- McLean, VA (20 miles from Manassas, VA)
- 2 days ago
Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Department of the Navy Office of Administration (DON OA) - Information Technology...
In PersonEnterprise Application Support Manager - SME
- ECS Federal, LLC
- Fairfax, VA (8 miles from Manassas, VA)
- 5 days ago
- Fairfax, VA (8 miles from Manassas, VA)
- 5 days ago
ECS is seeking an Enterprise Application Support Manager - SME to support the ARNG ENOCS program by providing expert leadership in managing and overseeing the lifecycle of enterprise applications....
In Person- BlueWater Federal Solutions
- Arlington, VA (22 miles from Manassas, VA)
- 6 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 6 days ago
Overview BlueWater Federal is looking for a Help Desk Manager to support Dept of the Navy at the Pentagon Responsibilities Oversee and manage the help desk team, providing guidance, training, and support...
In Person- ManTech
- Chantilly, VA (8 miles from Manassas, VA)
- 6 days ago
- Chantilly, VA (8 miles from Manassas, VA)
- 6 days ago
amp; Requirements Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, weve been a trusted partner...
In Person- Iron Bow Technologies
- Herndon, VA (16 miles from Manassas, VA)
- 10 days ago
- Herndon, VA (16 miles from Manassas, VA)
- 10 days ago
Our Help Desk Manager partners with the contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting....
Hybrid- Booz Allen Hamilton Inc.
- Arlington, VA (22 miles from Manassas, VA)
- 21 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 21 days ago
You Have: 2+ years of experience leading a help desk team Experience with ticketing systems and triaging tickets for a team Experience with AWS and with RHEL or Windows Server Experience with Agile...
In Person Part TimeITSM/Remedy Application Support Specialist
- SHR
- Arlington, VA (22 miles from Manassas, VA)
- 26 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 26 days ago
Working knowledge of ITIL service management practices; ITIL Foundation certification required....
In Person- Leidos
- Chantilly, VA (8 miles from Manassas, VA)
- 30+ days ago
- Chantilly, VA (8 miles from Manassas, VA)
- 30+ days ago
GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely and effective...
In PersonApplication Support Specialist (Clearance Required)
- ICF International
- Reston, VA (15 miles from Manassas, VA)
- 30+ days ago
- Reston, VA (15 miles from Manassas, VA)
- 30+ days ago
Position Overview The Tier 3 Support Specialist provides advanced technical and operational support for missioncritical systems. This role focuses on incident response, defect triage, and...
In Person- Addison Group
- Reston, VA (15 miles from Manassas, VA)
- 30+ days ago
- Reston, VA (15 miles from Manassas, VA)
- 30+ days ago
Title: Help Desk Manager Location: 4 days a week onsite in Reston Job Type: Full-Time | Exempt Salary: $115,000 - $120,000 / Year Benefits: This position is eligible for medical, dental, vision, and...
HybridIT Solution Center (ITSC) Manager, Help Desk
- DMI Mobile Enterprise Solutions
- Quantico, VA (14 miles from Manassas, VA)
- 30+ days ago
- Quantico, VA (14 miles from Manassas, VA)
- 30+ days ago
Specialized experience includes: management of help desks in a multi-server environment, comprehensive knowledge of PC operating systems, e.g., Windows, as well as networking and mail standards, and...
In Person- CGI Group Inc.
- Fairfax, VA (8 miles from Manassas, VA)
- 45+ days ago
- Fairfax, VA (8 miles from Manassas, VA)
- 45+ days ago
Position Description: We are seeking an experienced Applications Support Manager to lead a team responsible for providing Tier II support for a wide range of enterprise applications. This includes...
In Person- Actionet, Inc.
- Arlington, VA (22 miles from Manassas, VA)
- 60+ days ago
- Arlington, VA (22 miles from Manassas, VA)
- 60+ days ago
Position: Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of...
In Person- Leader Communications Inc
- Alexandria, VA (23 miles from Manassas, VA)
- 60+ days ago
- Alexandria, VA (23 miles from Manassas, VA)
- 60+ days ago
Position Summary LCI is seeking dedicated IT Help Desk Manager to support a long-term contract with the US Patent and Trademark Office (USPTO)....
In PersonDemographic Data for Manassas, VA
Moving to Manassas, VA? Find some basic demographic data about Manassas, VA below.
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Salary for Help Desk Manager Jobs in Manassas, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Manassas, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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