Help Desk Manager Jobs in Manassas, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Arlington, VA (22 miles from Manassas, VA)
- 1 day ago
- Arlington, VA (22 miles from Manassas, VA)
- 1 day ago
Title: Help Desk Manager Location: On-site Arlington, VA (primary), occasional support to D.C. and Silver Spring Terms: Full-time Clearance: U.S....
Application Support Specialist
- Reston, VA (15 miles from Manassas, VA)
- 4 days ago
- Reston, VA (15 miles from Manassas, VA)
- 4 days ago
As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and...
- Ashburn, VA (19 miles from Manassas, VA)
- 4 days ago
- Ashburn, VA (19 miles from Manassas, VA)
- 4 days ago
The Help Desk Manager will provide oversight to the Level II services and ensure that service levels are achieved....
Customer Support Lead (Help Desk)
- McLean, VA (20 miles from Manassas, VA)
- 5 days ago
- McLean, VA (20 miles from Manassas, VA)
- 5 days ago
Customer Support Lead Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA seeking a Customer Support Lead. This is a full-time and onsite in...
Defense Agencies Initiative (DAI) Help Desk Team Lead / SME (008-25)
- Quantico, VA (14 miles from Manassas, VA)
- 9 days ago
- Quantico, VA (14 miles from Manassas, VA)
- 9 days ago
DAI DCSA Help Desk Team Lead/SME | Make an Impact with Anglicotech!???? Location: Quantico, VA (Hybrid)???? Annual Salary : $95,000 - $110,000 (depending on experience and education)????...
Corporate IT & Helpdesk Manager
- Herndon, VA (16 miles from Manassas, VA)
- 10 days ago
- Herndon, VA (16 miles from Manassas, VA)
- 10 days ago
Management and Asset CMDB\u003c/li\u003e\n\u003c/ul\u003e\n\u003cli\u003eFamiliarity with software integration, SSO, identity management (IDP), and API-based workflow automation\u003c/li\u003e\n\u003cli...
Application Support Specialist
- Arlington, VA (22 miles from Manassas, VA)
- 12 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 12 days ago
Application Support Specialist Marymount University in Arlington, VA Apply Now Type: Full-Time Salary: Salary Range: $45,000-$50,000 Posted: 04/14/2025 Category: Admissions and Enrollment; +1...
Service Desk Manager 2025-8776
- Woodbridge, VA (15 miles from Manassas, VA)
- 17 days ago
- Woodbridge, VA (15 miles from Manassas, VA)
- 17 days ago
Sev1tech, Inc.****Service Desk Manager**US-MS-Stennis**Job ID:** 2025-8776**Type:** Full Time W/Benefits Ret Match**# of Openings:** 1Stennis, MS**Overview**The Service Desk Manager possesses and...
- Fort Belvoir, VA (18 miles from Manassas, VA)
- 19 days ago
- Fort Belvoir, VA (18 miles from Manassas, VA)
- 19 days ago
We are looking for a Helpdesk Operations Manager to lead and oversee our helpdesk team. In this role, you will monitor, support, and manage computer processing activities, ensuring seamless...
- Reston, VA (15 miles from Manassas, VA)
- 19 days ago
- Reston, VA (15 miles from Manassas, VA)
- 19 days ago
The customer currently achieves this through the use of a tiered, Information Technology Service Management (ITSM) based service delivery model; Tier 1 (IT Service Desk)....
- Ashburn, VA (19 miles from Manassas, VA)
- 26 days ago
- Ashburn, VA (19 miles from Manassas, VA)
- 26 days ago
O&M (Helpdesk) Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Public Trust Employee Type: Regular Percentage of Travel Required: Up to 10%...
Sr. Information Systems Support Manager (5718)
- Quantico, VA (14 miles from Manassas, VA)
- 28 days ago
- Quantico, VA (14 miles from Manassas, VA)
- 28 days ago
As Sr. Information Systems Support Manager, you'll oversee the end-to-end SDLC process for enhancements, modifications, and cloud migration of logistics support systems following Agile and...
- Quantico, VA (14 miles from Manassas, VA)
- 28 days ago
- Quantico, VA (14 miles from Manassas, VA)
- 28 days ago
Management, or similar platforms....
- Arlington, VA (22 miles from Manassas, VA)
- 30+ days ago
- Arlington, VA (22 miles from Manassas, VA)
- 30+ days ago
Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...
- Alexandria, VA (23 miles from Manassas, VA)
- 30+ days ago
- Alexandria, VA (23 miles from Manassas, VA)
- 30+ days ago
Overview MPR Associates, Inc. (MPR), a thriving multi-discipline, specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our...
Demographic Data for Manassas, VA
Moving to Manassas, VA? Find some basic demographic data about Manassas, VA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Manassas, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Manassas, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- VMware
- Remote Support
- Windows 10
- Virtualization
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Artificial Intelligence
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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