Help Desk Manager Jobs in Leesburg, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Herndon, VA (12 miles from Leesburg, VA)
- 2 days ago
- Herndon, VA (12 miles from Leesburg, VA)
- 2 days ago
You will ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored...
- Fairfax, VA (14 miles from Leesburg, VA)
- 3 days ago
- Fairfax, VA (14 miles from Leesburg, VA)
- 3 days ago
Strong knowledge of PC operating systems (e.g., Windows, DOS), networking, and mail standards. Demonstrated experience supervising service desk teams and managing customer-facing IT support....
LIMS Application Support Specialist
- Chantilly, VA (14 miles from Leesburg, VA)
- 7 days ago
- Chantilly, VA (14 miles from Leesburg, VA)
- 7 days ago
Essential Functions, Responsibilities & Duties may include, but are not limited to: The Application Support Specialist will be responsible for the day-to-day operations, maintenance, and support of...
- Reston, VA (15 miles from Leesburg, VA)
- 16 days ago
- Reston, VA (15 miles from Leesburg, VA)
- 16 days ago
Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL. Experience with various ticketing systems and remote support tools....
Desktop Support Services Help Desk Lead
- Herndon, VA (12 miles from Leesburg, VA)
- 30+ days ago
- Herndon, VA (12 miles from Leesburg, VA)
- 30+ days ago
providing efficient help desk support and services to the enterprise....
- Herndon, VA (12 miles from Leesburg, VA)
- 30+ days ago
- Herndon, VA (12 miles from Leesburg, VA)
- 30+ days ago
decision-making and continuously improve support, updating the customer satisfaction survey as needed and posting upon key stakeholders approval; develop and recommend dashboards to support visibility...
- Chantilly, VA (14 miles from Leesburg, VA)
- 30+ days ago
- Chantilly, VA (14 miles from Leesburg, VA)
- 30+ days ago
Desk Manager and lead a dynamic group of 10 technicians dedicated to providing exceptional support to approximately 2,500 employees....
- Herndon, VA (12 miles from Leesburg, VA)
- 30+ days ago
- Herndon, VA (12 miles from Leesburg, VA)
- 30+ days ago
Our Help Desk Manager partners with the contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting....
Demographic Data for Leesburg, VA
Moving to Leesburg, VA? Find some basic demographic data about Leesburg, VA below.
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Salary for Help Desk Manager Jobs in Leesburg, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Leesburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Windows Forms
- Computer Science
- Printer Support
- Virus Removal
- Network Infrastructure
- IT Strategy
- Operating Systems
- Technical Troubleshooting
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Infrastructure Management
- Windows OS
- Application Support
- Windows 10
- Change Control
- Mobile Device Management
- Service Delivery
- Knowledge Management
- Incident Management
- MacOS
- Help Desk Support
- R Programming
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Electronic Health Record
- Mac Skills
- Installation
- Information Technology
- Resolution
- Epic
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Coaching
- Collaboration
- Reporting
- Flexibility
- Inventory Management
- Interpersonal Skills
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
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