Help Desk Manager Jobs in Haymarket, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Reston, VA (17 miles from Haymarket, VA)
- 4 days ago
- Reston, VA (17 miles from Haymarket, VA)
- 4 days ago
Leidos Digital Modernization sector has a career opportunity for a Cyber Queue Manager to support the Air Force National Capital Region (AFNCR) IT Services program. The AFNCR IT Services program...
- Merrifield, VA (22 miles from Haymarket, VA)
- 10 days ago
- Merrifield, VA (22 miles from Haymarket, VA)
- 10 days ago
Deskside Support Specialist Gridiron IT Solutions View Employer's Profile FOLLOW EMPLOYER Today Secret Mid Level Career (5+ yrs experience) $70,000 - $80,000 No Traveling IT - Support Merrifield,...
- Reston, VA (17 miles from Haymarket, VA)
- 22 days ago
- Reston, VA (17 miles from Haymarket, VA)
- 22 days ago
systems Excellent problem-solving and analytical abilities, with the ability to think critically and make sound decisions under pressure Exceptional customer service and communication skills, with...
- Tysons, VA (23 miles from Haymarket, VA)
- 25 days ago
- Tysons, VA (23 miles from Haymarket, VA)
- 25 days ago
management tools (e.g., ServiceNow) Technical Skills Expert troubleshooting skills with Microsoft Windows (10/11) and Mac OS Experience with Microsoft 365 cloud services (OneDrive, SharePoint, Teams...
- Herndon, VA (16 miles from Haymarket, VA)
- 30+ days ago
- Herndon, VA (16 miles from Haymarket, VA)
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Senior Service Desk Manager to join our team in the DC, Maryland, and Virginia (DMV) area. This role is responsible for managing the entire...
Desktop Support Services Help Desk Lead
- Herndon, VA (16 miles from Haymarket, VA)
- 45+ days ago
- Herndon, VA (16 miles from Haymarket, VA)
- 45+ days ago
desk support and services to the enterprise....
- Ashburn, VA (14 miles from Haymarket, VA)
- 60+ days ago
- Ashburn, VA (14 miles from Haymarket, VA)
- 60+ days ago
The Help Desk Manager will provide oversight to the Level II services and ensure that service levels are achieved....
- Reston, VA (17 miles from Haymarket, VA)
- 90+ days ago
- Reston, VA (17 miles from Haymarket, VA)
- 90+ days ago
Manage and maintain network infrastructure, including switches, routers, firewalls, and VPNs. Monitor network performance and troubleshoot connectivity issues....
Demographic Data for Haymarket, VA
Moving to Haymarket, VA? Find some basic demographic data about Haymarket, VA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Haymarket, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Haymarket, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Routers
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Onboarding
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Conflict Resolution
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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