Help Desk Manager Jobs in Gainesville, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
IT Operations & Support Manager
- Sterling, VA (17 miles from Gainesville, VA)
- 5 days ago
- Sterling, VA (17 miles from Gainesville, VA)
- 5 days ago
infrastructure, including firewalls, Wi-Fi routers, and VPNs Proficiency in Active Directory, MS Office 365, and QuickBooks Strong work ethic, professionalism, and a dynamic approach to problem-solving...
- Reston, VA (18 miles from Gainesville, VA)
- 8 days ago
- Reston, VA (18 miles from Gainesville, VA)
- 8 days ago
systems Excellent problem-solving and analytical abilities, with the ability to think critically and make sound decisions under pressure Exceptional customer service and communication skills, with...
- Tysons, VA (24 miles from Gainesville, VA)
- 10 days ago
- Tysons, VA (24 miles from Gainesville, VA)
- 10 days ago
management tools (e.g., ServiceNow) Technical Skills Expert troubleshooting skills with Microsoft Windows (10/11) and Mac OS Experience with Microsoft 365 cloud services (OneDrive, SharePoint, Teams...
- Herndon, VA (17 miles from Gainesville, VA)
- 29 days ago
- Herndon, VA (17 miles from Gainesville, VA)
- 29 days ago
ManTech seeks a motivated, career and customer-oriented Senior Service Desk Manager to join our team in the DC, Maryland, and Virginia (DMV) area. This role is responsible for managing the entire...
Desktop Support Services Help Desk Lead
- Herndon, VA (17 miles from Gainesville, VA)
- 30+ days ago
- Herndon, VA (17 miles from Gainesville, VA)
- 30+ days ago
desk support and services to the enterprise....
- Ashburn, VA (17 miles from Gainesville, VA)
- 45+ days ago
- Ashburn, VA (17 miles from Gainesville, VA)
- 45+ days ago
The Help Desk Manager will provide oversight to the Level II services and ensure that service levels are achieved....
Sr. Information Systems Support Manager (5718)
- Quantico, VA (20 miles from Gainesville, VA)
- 60+ days ago
- Quantico, VA (20 miles from Gainesville, VA)
- 60+ days ago
As Sr. Information Systems Support Manager, you'll oversee the end-to-end SDLC process for enhancements, modifications, and cloud migration of logistics support systems following Agile and...
- Reston, VA (18 miles from Gainesville, VA)
- 90+ days ago
- Reston, VA (18 miles from Gainesville, VA)
- 90+ days ago
Manage and maintain network infrastructure, including switches, routers, firewalls, and VPNs. Monitor network performance and troubleshoot connectivity issues....
Demographic Data for Gainesville, VA
Moving to Gainesville, VA? Find some basic demographic data about Gainesville, VA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Gainesville, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Gainesville, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- BMC Remedy
- IT Operations
- IT Service Management
- IT Leadership
- Service Now PaaS
- Remote Support
- Application Support
- Windows 10
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 7
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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