Help Desk Manager Jobs in Dumfries, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Arlington, VA (24 miles from Dumfries, VA)
- 6 days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 6 days ago
Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...
- Merrifield, VA (21 miles from Dumfries, VA)
- 10 days ago
- Merrifield, VA (21 miles from Dumfries, VA)
- 10 days ago
Deskside Support Specialist Gridiron IT Solutions View Employer's Profile FOLLOW EMPLOYER Today Secret Mid Level Career (5+ yrs experience) $70,000 - $80,000 No Traveling IT - Support Merrifield,...
Service Desk Manager - (TS clearance, SCI eligibility) - Onsite
- Alexandria, VA (21 miles from Dumfries, VA)
- 18 days ago
- Alexandria, VA (21 miles from Dumfries, VA)
- 18 days ago
SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal candidate will provide leadership...
- Falls Church, VA (22 miles from Dumfries, VA)
- 18 days ago
- Falls Church, VA (22 miles from Dumfries, VA)
- 18 days ago
Service Desk Supervisor Supervising a team in a fast-paced, customer service-focused working environment in which the objective is to be on the front line, servicing customer requests Strong...
IT Deskside Support Technician
- Falls Church, VA (22 miles from Dumfries, VA)
- 22 days ago
- Falls Church, VA (22 miles from Dumfries, VA)
- 22 days ago
IT Deskside Support Technician Melwood 28.91 United States, Virginia, Falls Church Jun 13, 2025 Description Responsibilities *Re-image workstations and getting them configured for end-users based...
Application Support Specialist
- Alexandria, VA (21 miles from Dumfries, VA)
- 30+ days ago
- Alexandria, VA (21 miles from Dumfries, VA)
- 30+ days ago
Must have at least one of the following certifications: CompTIA Network+, CompTIA Security+, Microsoft Technology Associate (MTA) Windows Server Administration Fundamentals, MTA Windows Operating System...
- Fort Belvoir, VA (12 miles from Dumfries, VA)
- 30+ days ago
- Fort Belvoir, VA (12 miles from Dumfries, VA)
- 30+ days ago
-Ensure DAI Help Desk support contractor staff is trained. -Configure Commercial Off-The-Shelf (COTS) application software. -Conduct requirements definition, design, and deployment of custom code....
- Arlington, VA (24 miles from Dumfries, VA)
- 30+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 30+ days ago
Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync....
- Arlington, VA (24 miles from Dumfries, VA)
- 60+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 60+ days ago
Title: Help Desk Manager Location: On-site Arlington, VA (primary), occasional support to D.C. and Silver Spring Terms: Full-time Clearance: U.S....
- Alexandria, VA (21 miles from Dumfries, VA)
- 90+ days ago
- Alexandria, VA (21 miles from Dumfries, VA)
- 90+ days ago
Overview MPR Associates, Inc. (MPR), a thriving multi-discipline, specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our...
- La Plata, MD (16 miles from Dumfries, VA)
- 90+ days ago
- La Plata, MD (16 miles from Dumfries, VA)
- 90+ days ago
The Help Desk Manager oversees and completes performance evaluations for the Help Desk Team, including IMT Temps....
Tier 2 Helpdesk Lead CAB Manager for Tech Control
- Arlington, VA (24 miles from Dumfries, VA)
- 90+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 90+ days ago
REQUIRED QUALIFICATIONS Experience: 5+ years with help desk support and operation in a DoD IT environment 5+ years providing customers with day-to-day support by responding to, documenting, tracking...
Demographic Data for Dumfries, VA
Moving to Dumfries, VA? Find some basic demographic data about Dumfries, VA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Dumfries, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Dumfries, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Systems Analysis
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Asset Management
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Onboarding
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Conflict Resolution
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
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