Help Desk Manager Jobs in Dumfries, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Arlington, VA (24 miles from Dumfries, VA)
- 23 hours ago
- Arlington, VA (24 miles from Dumfries, VA)
- 23 hours ago
Title: Help Desk Manager Location: On-site Arlington, VA (primary), occasional support to D.C. and Silver Spring Terms: Full-time Clearance: U.S....
- Stafford, VA (13 miles from Dumfries, VA)
- 6 days ago
- Stafford, VA (13 miles from Dumfries, VA)
- 6 days ago
The Leidos National Security Sector is looking for a Help Desk Lead, contingent upon contract award, to join our team in the Quantico, VA area. You will serve as the lead worker for the 3-tier...
Defense Agencies Initiative (DAI) Help Desk Team Lead / SME (008-25)
- Quantico, VA (6 miles from Dumfries, VA)
- 9 days ago
- Quantico, VA (6 miles from Dumfries, VA)
- 9 days ago
DAI DCSA Help Desk Team Lead/SME | Make an Impact with Anglicotech!???? Location: Quantico, VA (Hybrid)???? Annual Salary : $95,000 - $110,000 (depending on experience and education)????...
Application Support Specialist
- Arlington, VA (24 miles from Dumfries, VA)
- 12 days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 12 days ago
Application Support Specialist Marymount University in Arlington, VA Apply Now Type: Full-Time Salary: Salary Range: $45,000-$50,000 Posted: 04/14/2025 Category: Admissions and Enrollment; +1...
Service Desk Manager 2025-8776
- Woodbridge, VA (4 miles from Dumfries, VA)
- 17 days ago
- Woodbridge, VA (4 miles from Dumfries, VA)
- 17 days ago
Sev1tech, Inc.****Service Desk Manager**US-MS-Stennis**Job ID:** 2025-8776**Type:** Full Time W/Benefits Ret Match**# of Openings:** 1Stennis, MS**Overview**The Service Desk Manager possesses and...
- Fort Belvoir, VA (12 miles from Dumfries, VA)
- 18 days ago
- Fort Belvoir, VA (12 miles from Dumfries, VA)
- 18 days ago
We are looking for a Helpdesk Operations Manager to lead and oversee our helpdesk team. In this role, you will monitor, support, and manage computer processing activities, ensuring seamless...
Sr. Information Systems Support Manager (5718)
- Quantico, VA (6 miles from Dumfries, VA)
- 27 days ago
- Quantico, VA (6 miles from Dumfries, VA)
- 27 days ago
As Sr. Information Systems Support Manager, you'll oversee the end-to-end SDLC process for enhancements, modifications, and cloud migration of logistics support systems following Agile and...
- Quantico, VA (6 miles from Dumfries, VA)
- 27 days ago
- Quantico, VA (6 miles from Dumfries, VA)
- 27 days ago
Management, or similar platforms....
- Arlington, VA (24 miles from Dumfries, VA)
- 30+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 30+ days ago
Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...
- Alexandria, VA (21 miles from Dumfries, VA)
- 30+ days ago
- Alexandria, VA (21 miles from Dumfries, VA)
- 30+ days ago
Overview MPR Associates, Inc. (MPR), a thriving multi-discipline, specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our...
GREF Global Helpdesk Manager, GREF Internal Services
- Arlington, VA (24 miles from Dumfries, VA)
- 45+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 45+ days ago
Are you passionate about improving the Amazonian workplace experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? We are searching for a...
- La Plata, MD (16 miles from Dumfries, VA)
- 90+ days ago
- La Plata, MD (16 miles from Dumfries, VA)
- 90+ days ago
The Help Desk Manager oversees and completes performance evaluations for the Help Desk Team, including IMT Temps....
Tier 2 Helpdesk Lead CAB Manager for Tech Control
- Arlington, VA (24 miles from Dumfries, VA)
- 90+ days ago
- Arlington, VA (24 miles from Dumfries, VA)
- 90+ days ago
REQUIRED QUALIFICATIONS Experience: 5+ years with help desk support and operation in a DoD IT environment 5+ years providing customers with day-to-day support by responding to, documenting, tracking...
Demographic Data for Dumfries, VA
Moving to Dumfries, VA? Find some basic demographic data about Dumfries, VA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Dumfries, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Dumfries, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- VMware
- Remote Support
- Windows 10
- Virtualization
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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