Help Desk Manager Jobs in Centreville, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Help Desk Supervisor/Sr. User Trainer
- Mount Vernon, VA (23 miles from Centreville, VA)
- 4 days ago
- Mount Vernon, VA (23 miles from Centreville, VA)
- 4 days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
- Reston, VA (9 miles from Centreville, VA)
- 6 hours ago
- Reston, VA (9 miles from Centreville, VA)
- 6 hours ago
Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL. Experience with various ticketing systems and remote support tools....
Deskside Support Technician (Tier II)
- Washington, DC (23 miles from Centreville, VA)
- 12 hours ago
- Washington, DC (23 miles from Centreville, VA)
- 12 hours ago
An IT Services program supporting several customers....
Deskside Support Technician (Tier II)
- Washington, DC (23 miles from Centreville, VA)
- 12 hours ago
- Washington, DC (23 miles from Centreville, VA)
- 12 hours ago
Keyword | Keyword | Keyword | IT Support | Deskside Technician | Windows Environment | Secret Clearance | Tier II Support | ITSM | Department of Justice | Break/Fix | Customer Service | Printer Support...
Deskside Support Technician (Tier 2)
- Alexandria, VA (22 miles from Centreville, VA)
- 22 hours ago
- Alexandria, VA (22 miles from Centreville, VA)
- 22 hours ago
Meet customer requirements for Service Desk performance, and provide network technical support. Instruct customers and support staff in the use of equipment and software....
Web Application Support Specialist
- Washington, DC (23 miles from Centreville, VA)
- 6 days ago
- Washington, DC (23 miles from Centreville, VA)
- 6 days ago
This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems....
Remote Work- Arlington, VA (20 miles from Centreville, VA)
- 10 days ago
- Arlington, VA (20 miles from Centreville, VA)
- 10 days ago
Help Desk Manager This position is part of a proposal submission and is contingent upon contract award....
Tier 1 Helpdesk Lead and Analyst
- Washington, DC (23 miles from Centreville, VA)
- 14 days ago
- Washington, DC (23 miles from Centreville, VA)
- 14 days ago
Position Description: CGI Federal is seeking a business analyst to join a growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as providing help desk support....
Desktop Support Services Help Desk Lead
- Herndon, VA (9 miles from Centreville, VA)
- 15 days ago
- Herndon, VA (9 miles from Centreville, VA)
- 15 days ago
providing efficient help desk support and services to the enterprise....
- Herndon, VA (9 miles from Centreville, VA)
- 16 days ago
- Herndon, VA (9 miles from Centreville, VA)
- 16 days ago
decision-making and continuously improve support, updating the customer satisfaction survey as needed and posting upon key stakeholders approval; develop and recommend dashboards to support visibility...
- Arlington, VA (20 miles from Centreville, VA)
- 19 days ago
- Arlington, VA (20 miles from Centreville, VA)
- 19 days ago
Qualifications To be considered for this position, all candidates must have: 5+ years' experience with help desk support and operation in a DoD IT environment as well as experience with providing customers...
- Chantilly, VA (2 miles from Centreville, VA)
- 21 days ago
- Chantilly, VA (2 miles from Centreville, VA)
- 21 days ago
Desk Manager and lead a dynamic group of 10 technicians dedicated to providing exceptional support to approximately 2,500 employees....
- Herndon, VA (9 miles from Centreville, VA)
- 28 days ago
- Herndon, VA (9 miles from Centreville, VA)
- 28 days ago
Our Help Desk Manager partners with the contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting....
- Washington, DC (23 miles from Centreville, VA)
- 28 days ago
- Washington, DC (23 miles from Centreville, VA)
- 28 days ago
Manage support ticket triage, ensuring SLAs are met and exceeded. Directly assist with tickets during high volume....
- Washington, DC (23 miles from Centreville, VA)
- 28 days ago
- Washington, DC (23 miles from Centreville, VA)
- 28 days ago
You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide....
Demographic Data for Centreville, VA
Moving to Centreville, VA? Find some basic demographic data about Centreville, VA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Centreville, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Centreville, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- Client Support
- Operating Systems
- IT Operations
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Drupal CMS
- Windows OS
- Application Support
- Server Administration
- Infrastructure Management
- Backup
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- Zendesk
- IT Support
- ServiceNow
- ITIL
- Installation
- Resolution
- Microsoft SharePoint
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Documentation
- Verbal Communication
- Telephone Skills
- Education Experience
- Mentoring
- Coaching
- Collaboration
- Reporting
- Bachelor's Degree
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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