Help Desk Manager Jobs in Ashburn, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Huntington Ingalls Industries
- Springfield, VA (20 miles from Ashburn, VA)
- 1 day ago
- Springfield, VA (20 miles from Ashburn, VA)
- 1 day ago
You will coordinate closely with IT Operations teams to ensure seamless escalation, incident resolution, and alignment with broader IT service management objectives....
In Person- Integral Consulting Services Inc.
- McLean, VA (19 miles from Ashburn, VA)
- 2 days ago
- McLean, VA (19 miles from Ashburn, VA)
- 2 days ago
Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Department of the Navy Office of Administration (DON OA) - Information Technology...
In PersonEnterprise Application Support Manager - SME
- ECS Federal, LLC
- Fairfax, VA (11 miles from Ashburn, VA)
- 5 days ago
- Fairfax, VA (11 miles from Ashburn, VA)
- 5 days ago
ECS is seeking an Enterprise Application Support Manager - SME to support the ARNG ENOCS program by providing expert leadership in managing and overseeing the lifecycle of enterprise applications....
In Person- BlueWater Federal Solutions
- Arlington, VA (23 miles from Ashburn, VA)
- 5 days ago
- Arlington, VA (23 miles from Ashburn, VA)
- 5 days ago
Overview BlueWater Federal is looking for a Help Desk Manager to support Dept of the Navy at the Pentagon Responsibilities Oversee and manage the help desk team, providing guidance, training, and support...
In Person- ManTech
- Chantilly, VA (11 miles from Ashburn, VA)
- 6 days ago
- Chantilly, VA (11 miles from Ashburn, VA)
- 6 days ago
amp; Requirements Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, weve been a trusted partner...
In PersonProgram Manager Technical Support and User Engagement
- US132 Guidehouse Digital, LLC
- Rockville, MD (18 miles from Ashburn, VA)
- 6 days ago
- Rockville, MD (18 miles from Ashburn, VA)
- 6 days ago
Job Family: Data Science & Analysis Travel Required: None Clearance Required: Ability to Obtain Public Trust What You Will Do: We are looking for a Program Manager to lead Technical Support and...
In Person- Iron Bow Technologies
- Herndon, VA (7 miles from Ashburn, VA)
- 10 days ago
- Herndon, VA (7 miles from Ashburn, VA)
- 10 days ago
Our Help Desk Manager partners with the contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting....
HybridHelp Desk Manager - Microsoft Power Platform
- ASSYST
- Rockville, MD (18 miles from Ashburn, VA)
- 12 days ago
- Rockville, MD (18 miles from Ashburn, VA)
- 12 days ago
The Help Desk Manager provides technical leadership and oversight for support operations, specializing in the Microsoft Power Platform ecosystem....
In Person- Booz Allen Hamilton Inc.
- Arlington, VA (23 miles from Ashburn, VA)
- 21 days ago
- Arlington, VA (23 miles from Ashburn, VA)
- 21 days ago
You Have: 2+ years of experience leading a help desk team Experience with ticketing systems and triaging tickets for a team Experience with AWS and with RHEL or Windows Server Experience with Agile...
In Person Part Time- UVS Infotech
- Bethesda, MD (21 miles from Ashburn, VA)
- 23 days ago
- Bethesda, MD (21 miles from Ashburn, VA)
- 23 days ago
Implement and improve IT service management processes based on ITIL or similar frameworks....
HybridITSM/Remedy Application Support Specialist
- SHR
- Arlington, VA (23 miles from Ashburn, VA)
- 26 days ago
- Arlington, VA (23 miles from Ashburn, VA)
- 26 days ago
Working knowledge of ITIL service management practices; ITIL Foundation certification required....
In PersonProject Lead Deskside Support Manager
- Leidos
- Rockville, MD (18 miles from Ashburn, VA)
- 27 days ago
- Rockville, MD (18 miles from Ashburn, VA)
- 27 days ago
Leidos, Inc. is seeking a Deskside Support Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of Deskside support, ensuring...
In Person- Leidos
- Chantilly, VA (11 miles from Ashburn, VA)
- 30+ days ago
- Chantilly, VA (11 miles from Ashburn, VA)
- 30+ days ago
GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely and effective...
In PersonHelp Desk Manager / Project Manager
- LCG, Inc.
- Bethesda, MD (21 miles from Ashburn, VA)
- 30+ days ago
- Bethesda, MD (21 miles from Ashburn, VA)
- 30+ days ago
Desk Manager / Project Manager, who is well versed in overseeing a team of delivering IT Support Services to support our federal client....
In PersonApplication Support Specialist (Clearance Required)
- ICF International
- Reston, VA (9 miles from Ashburn, VA)
- 30+ days ago
- Reston, VA (9 miles from Ashburn, VA)
- 30+ days ago
Position Overview The Tier 3 Support Specialist provides advanced technical and operational support for missioncritical systems. This role focuses on incident response, defect triage, and...
In PersonDemographic Data for Ashburn, VA
Moving to Ashburn, VA? Find some basic demographic data about Ashburn, VA below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Ashburn, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Ashburn, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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