Help Desk Manager Jobs in Ashburn, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Arlington, VA (23 miles from Ashburn, VA)
- 1 day ago
- Arlington, VA (23 miles from Ashburn, VA)
- 1 day ago
Title: Help Desk Manager Location: On-site Arlington, VA (primary), occasional support to D.C. and Silver Spring Terms: Full-time Clearance: U.S....
Application Support Specialist
- Reston, VA (9 miles from Ashburn, VA)
- 4 days ago
- Reston, VA (9 miles from Ashburn, VA)
- 4 days ago
As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and...
The Help Desk Manager will provide oversight to the Level II services and ensure that service levels are achieved....
Customer Support Lead (Help Desk)
- McLean, VA (19 miles from Ashburn, VA)
- 5 days ago
- McLean, VA (19 miles from Ashburn, VA)
- 5 days ago
Customer Support Lead Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA seeking a Customer Support Lead. This is a full-time and onsite in...
Corporate IT & Helpdesk Manager
- Herndon, VA (7 miles from Ashburn, VA)
- 10 days ago
- Herndon, VA (7 miles from Ashburn, VA)
- 10 days ago
Management and Asset CMDB\u003c/li\u003e\n\u003c/ul\u003e\n\u003cli\u003eFamiliarity with software integration, SSO, identity management (IDP), and API-based workflow automation\u003c/li\u003e\n\u003cli...
Application Support Specialist
- Arlington, VA (23 miles from Ashburn, VA)
- 12 days ago
- Arlington, VA (23 miles from Ashburn, VA)
- 12 days ago
Application Support Specialist Marymount University in Arlington, VA Apply Now Type: Full-Time Salary: Salary Range: $45,000-$50,000 Posted: 04/14/2025 Category: Admissions and Enrollment; +1...
- Gaithersburg, MD (17 miles from Ashburn, VA)
- 14 days ago
- Gaithersburg, MD (17 miles from Ashburn, VA)
- 14 days ago
Tier alignment Operating system alignment Right skills/bandwidth Prioritization Ensure response time objectives for ticket and call handling are met....
- Reston, VA (9 miles from Ashburn, VA)
- 19 days ago
- Reston, VA (9 miles from Ashburn, VA)
- 19 days ago
The customer currently achieves this through the use of a tiered, Information Technology Service Management (ITSM) based service delivery model; Tier 1 (IT Service Desk)....
- Gaithersburg, MD (17 miles from Ashburn, VA)
- 21 days ago
- Gaithersburg, MD (17 miles from Ashburn, VA)
- 21 days ago
system alignment right skills/bandwidth Prioritization Ensure response time objectives for ticket handling are met Ensure scheduled appointments are being performed and followed up Ensure team members...
O&M (Helpdesk) Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Public Trust Employee Type: Regular Percentage of Travel Required: Up to 10%...
Commercial Business Application Support Specialist
- Rockville, MD (18 miles from Ashburn, VA)
- 29 days ago
- Rockville, MD (18 miles from Ashburn, VA)
- 29 days ago
About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We...
- Arlington, VA (23 miles from Ashburn, VA)
- 30+ days ago
- Arlington, VA (23 miles from Ashburn, VA)
- 30+ days ago
Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...
GREF Global Helpdesk Manager, GREF Internal Services
- Arlington, VA (23 miles from Ashburn, VA)
- 45+ days ago
- Arlington, VA (23 miles from Ashburn, VA)
- 45+ days ago
Are you passionate about improving the Amazonian workplace experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? We are searching for a...
- Reston, VA (9 miles from Ashburn, VA)
- 60+ days ago
- Reston, VA (9 miles from Ashburn, VA)
- 60+ days ago
Manage and maintain network infrastructure, including switches, routers, firewalls, and VPNs. Monitor network performance and troubleshoot connectivity issues....
Tier 2 Helpdesk Lead CAB Manager for Tech Control
- Arlington, VA (23 miles from Ashburn, VA)
- 90+ days ago
- Arlington, VA (23 miles from Ashburn, VA)
- 90+ days ago
REQUIRED QUALIFICATIONS Experience: 5+ years with help desk support and operation in a DoD IT environment 5+ years providing customers with day-to-day support by responding to, documenting, tracking...
Demographic Data for Ashburn, VA
Moving to Ashburn, VA? Find some basic demographic data about Ashburn, VA below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Ashburn, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Ashburn, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- VMware
- Remote Support
- Windows 10
- Virtualization
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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