Help Desk Manager Jobs in Alexandria, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- NetImpact Strategies
- Washington, DC (5 miles from Alexandria, VA)
- 9 hours ago
- Washington, DC (5 miles from Alexandria, VA)
- 9 hours ago
Strong knowledge of Windows operating systems, desktop hardware, and enterprise productivity applications....
In Person- Huntington Ingalls Industries
- Springfield, VA (11 miles from Alexandria, VA)
- 1 day ago
- Springfield, VA (11 miles from Alexandria, VA)
- 1 day ago
You will coordinate closely with IT Operations teams to ensure seamless escalation, incident resolution, and alignment with broader IT service management objectives....
In Person- Integral Federal
- Washington, DC (5 miles from Alexandria, VA)
- 2 days ago
- Washington, DC (5 miles from Alexandria, VA)
- 2 days ago
Job Requirements Washington, DC Secret Polygraph Unspecified Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description Overview The Help Desk Manager...
In Person- Integral Consulting Services Inc.
- McLean, VA (9 miles from Alexandria, VA)
- 2 days ago
- McLean, VA (9 miles from Alexandria, VA)
- 2 days ago
Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Department of the Navy Office of Administration (DON OA) - Information Technology...
In Person- CSA Global LLC
- Washington, DC (5 miles from Alexandria, VA)
- 4 days ago
- Washington, DC (5 miles from Alexandria, VA)
- 4 days ago
Apply Job Type Full-time Description Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area....
Hybrid- Digital Management LLC
- Washington, DC (5 miles from Alexandria, VA)
- 5 days ago
- Washington, DC (5 miles from Alexandria, VA)
- 5 days ago
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility,...
In PersonEnterprise Application Support Manager - SME
- ECS Federal, LLC
- Fairfax, VA (21 miles from Alexandria, VA)
- 5 days ago
- Fairfax, VA (21 miles from Alexandria, VA)
- 5 days ago
ECS is seeking an Enterprise Application Support Manager - SME to support the ARNG ENOCS program by providing expert leadership in managing and overseeing the lifecycle of enterprise applications....
In Person- BlueWater Federal Solutions
- Arlington, VA (5 miles from Alexandria, VA)
- 6 days ago
- Arlington, VA (5 miles from Alexandria, VA)
- 6 days ago
Overview BlueWater Federal is looking for a Help Desk Manager to support Dept of the Navy at the Pentagon Responsibilities Oversee and manage the help desk team, providing guidance, training, and support...
In Person- ManTech
- Chantilly, VA (21 miles from Alexandria, VA)
- 6 days ago
- Chantilly, VA (21 miles from Alexandria, VA)
- 6 days ago
amp; Requirements Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, weve been a trusted partner...
In PersonProgram Manager Technical Support and User Engagement
- US132 Guidehouse Digital, LLC
- Rockville, MD (19 miles from Alexandria, VA)
- 6 days ago
- Rockville, MD (19 miles from Alexandria, VA)
- 6 days ago
Job Family: Data Science & Analysis Travel Required: None Clearance Required: Ability to Obtain Public Trust What You Will Do: We are looking for a Program Manager to lead Technical Support and...
In Person- Honu Services
- Washington, DC (5 miles from Alexandria, VA)
- 8 days ago
- Washington, DC (5 miles from Alexandria, VA)
- 8 days ago
Job Requirements Washington, DC Public Trust Polygraph Unspecified Career Level not specified $105,000 - $115,000 Job Description Overview Job Summary Galapagos Federal Systems LLC is seeking a...
In Person- Iron Bow Technologies
- Herndon, VA (20 miles from Alexandria, VA)
- 10 days ago
- Herndon, VA (20 miles from Alexandria, VA)
- 10 days ago
Our Help Desk Manager partners with the contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting....
HybridApplication Support Specialist
- United Food and Commercial Workers International Union
- Washington, DC (5 miles from Alexandria, VA)
- 11 days ago
- Washington, DC (5 miles from Alexandria, VA)
- 11 days ago
Provides first line of help desk support. Support calls generally come in on an 800 number at the International and the Harmarville Office. Logging all end-user support interaction is required....
In PersonHelp Desk Manager - Microsoft Power Platform
- ASSYST
- Rockville, MD (19 miles from Alexandria, VA)
- 12 days ago
- Rockville, MD (19 miles from Alexandria, VA)
- 12 days ago
The Help Desk Manager provides technical leadership and oversight for support operations, specializing in the Microsoft Power Platform ecosystem....
In PersonSenior Application Support Specialist
- TDEC
- Washington, DC (5 miles from Alexandria, VA)
- 12 days ago
- Washington, DC (5 miles from Alexandria, VA)
- 12 days ago
Senior Application Support Specialist Minimum Experience : Ten years of related experience. Functional Description: Prepares and edits technical material, including operations and maintenance...
In PersonDemographic Data for Alexandria, VA
Moving to Alexandria, VA? Find some basic demographic data about Alexandria, VA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Alexandria, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Alexandria, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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