Help Desk Manager Jobs in Waco, TX

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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Help Desk Manager jobs in Waco, TX    edit

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Help Desk Manager Online Courses and Training Opportunities

Management and Leadership: Growing as a Manager
Understand the foundations of management and leadership

This online course will provide an introduction to the foundation skills and knowledge you need when becoming a manager.

It has...


Product Manager Interview Preparation
About this Course

In this course, you'll learn exactly what to expect during a product management interview, and view exclusive interviews with practicing core, data, growth, and AI Product...


Introduction to Data Analytics for Managers
Through a combination of lectures, business case studies, and hands-on learning this course provides an introduction to data analytics techniques and their application in business. The case...

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