Help Desk Manager Jobs in Texas
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Experience with BeyondTrust Remote Support. Experience with ServiceNow or a similar ticketing/support request system. Computer Support experience in a university setting....
Day-to-Day Responsibilities Provide application support to meet 100% SLA requirements. Participate in on-call support and production ticket/issue triage....
The Role We are seeking a highly skilled and proactive Deskside Support Site Focal to join our client's onsite IT support team....
Deskside Support Technician Deskside Support Technician
- Houston, TX
- 9 days ago
- Houston, TX
- 9 days ago
Escalate complex issues to higher-level support teams as needed. Maintain accurate records of support requests and resolutions....
Strong understanding of IT service management practices, including incident, change, and problem management....
The Job At-A-Glance: Q2 is looking for an Application Support Specialist to support complex issues, troubleshoot problems within various internal and external customers, and configure and maintain software...
This role is critical to supporting clinical and administrative operations by overseeing incident management, driving continuous improvement, and fostering strong relationships across departments....
management 4-7 years of experience managing support tickets and resolving production application issues 4-7 years coordinating with stakeholders across development, business analysis, engineering,...
Experience with service desk platforms (e.g., ServiceNow, Jira Service Management). Familiarity with cybersecurity, infrastructure, or cloud support environments....
Break-fix support for Laptop, desktops, tablets and associated hardware peripherals IMAC support, including large-scale/bulk office moves/re-stack activities (all moves) Support for Operating System...
QUALIFICATIONS: Bachelors Degree or Equivalent Experience 3 years of upper-level help desk support 5 years if general IT experience Experience supervising personnel preferred Excellent customer service...
, hardware/software break-fix This position is responsible for providing operational and technical support for corporate end-user workstations within the San Antonio BLAN environment....
Perform Request, Incident, Change and Problem Management processes within Service Level expectations (i.e., priority / escalation norms) in Service Management tools....
Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease....
Strong knowledge of IT service management (ITSM) and ITIL best practices. Understanding of security principles and experience with security compliance standards....
Demographic Data for Texas
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Title Synonyms
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Salary for Help Desk Manager Jobs in Texas
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Virus Removal
- Network Infrastructure
- Technical Troubleshooting
- Client Support
- Operating Systems
- IT Leadership
- Problem Management
- BMC Remedy
- Apple OS X
- IT Service Management
- Remote Support
- Infrastructure Management
- Windows OS
- Application Support
- Windows 10
- Server Administration
- Change Control
- Backup
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Mobile Device Management
- Incident Management
- MacOS
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Apple iOS
- Installation
- Resolution
- Onboarding
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Verbal Communication
- Coaching
- Collaboration
- Reporting
- Inventory Management
- Bachelor's Degree
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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