Help Desk Manager Jobs in Texas
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
management methodologies (e.g., ITIL certification required) Highly analytical and skilled in Excel and other business intelligence tools such as Power BI Experience with ticketing systems, knowledge...
leadership team and their support staff....
Help Desk Supervisor / Service Manager / IT Operations - The Woodlands TX - 77381- Fulltime
- Spring, TX
- 6 days ago
- Spring, TX
- 6 days ago
Act as a Level I and II when needed to provide end user support, work closely with Systems Administrators and Business Systems Analysts to map escalations to respective Teams....
Automation Software Suites, modern Operating Systems, and Networking principles....
Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...
Experience ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately....
ITIL certificate) Minimum 2-4 years' experience in application support Application support in Payroll and Contributions systems would be highly advantageous Financial services experience is required...
Supports procurement processes related to services and/or products necessary for the organization. Supports department-wide IT strategic and operational planning activities....
Supports procurement processes related to services and/or products necessary for the organization. Supports department-wide IT strategic and operational planning activities....
management processes through platforms like ServiceNow....
Apps Support Engineering Sr Manager - API Support (VP) The Support Engineering Sr Manager is an experienced technologist proficient in incident management and engineering, with a background in onboarding...
IT Service Management (ITSM) & Service Maturity Work with ITSM teams to mature service management practices in line with ITIL frameworks....
Date Posted: 5/19/2025 Location: Technology Date Available: 2025--2026 School Year Closing Date: Open Until Filled Additional Information: Show/Hide Primary Purpose: Responsible for maintaining and supporting...
Lead and mentor the application support team, providing guidance and support to ensure high performance and professional development....
This position is a member of the Application Support Team reporting directly to the Director, Integrated Technology Solutions and Support....
Demographic Data for Texas
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Salary for Help Desk Manager Jobs in Texas
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Help Desk Support
- Disaster Recovery
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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