Help Desk Manager Jobs in Texas
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Desk Manager Transform technology into opportunity as a Help Desk Manager with GDIT....
systems, Internet/Intranet, VPN, Multiple Security Applications, SCCM, Workspace One, Scripting, Active Directory, Webex and Printing....
Leverages IT Service Management (ITSM) tools (e.g., TeamDynamix) to improve ticket tracking, reporting, and automation....
Remote WorkCompany Description At Raising Cane's Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE. Our Crew make it happen, our Culture makes it...
Service Desk Manager Tarleton State University
- Stephenville, TX
- 5 days ago
- Stephenville, TX
- 5 days ago
Leverages IT Service Management (ITSM) tools (e.g., TeamDynamix) to improve ticket tracking, reporting, and automation....
Remote WorkJOB FUNCTION: Oversee the administrative and technical support for the bank's application systems, including third-party applications. This role involves managing the implementation, maintenance,...
Want to be on a team that full of results-driven individuals who are constantly seeking to innovate? Want to make an impact? At SailPoint, our Engineering team does just that. Our engineering is...
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Job Posting Title: Enterprise Application Support Manager ---- Hiring Department: Enterprise Technology - Engagement and Experience ---- Position Open To: All Applicants ---- Weekly Scheduled...
Remote Workup and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Good knowledge/hands-on supporting VDI...
Summary We are seeking a skilled Application Support Specialist I to manage and optimize our Salesforce platform, ensuring seamless functionality and continuous improvement. This role is integral...
SOW - Cloud Engineer / Application Support Specialist - Plano, TX.
- Plano, TX
- 20 days ago
- Plano, TX
- 20 days ago
SOW - Cloud Engineer Application Support Specialist - Plano, TX. Plano, TX 1 Contract Information Technology Apply Now Highlights Job Number BH_997865 Job Type Contract Description We are looking...
Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence,...
The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting....
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
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Title Synonyms
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Salary for Help Desk Manager Jobs in Texas
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- IT Operations
- Operating Systems
- Ansible
- Knowledge Management
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- Remote Support
- Windows 10
- VMware
- Backup
- Service Delivery
- Virtualization
- Mobile Device Management
- Citrix
- Help Desk Support
- Incident Management
- Microsoft Azure
- Customer Success
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- JIRA
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Artificial Intelligence
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Customer Relations
- Implementation
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Employee Development
- Coaching
- Reporting
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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