Help Desk Manager Jobs in Texas
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
applicable and within scope, and provide guidance to client IT staff and departmental users within the institution Maintain daily communications with the remote OculusIT team to ensure computer and network...
Location: Plano, TX Description: Help Desk Manager Plano, TX Long term contract Understanding VDI, VPN, Active Directory - make sure tickets are assigned to proper person and users are assigned credentials...
SOW - Cloud Engineer / Application Support Specialist - Plano, TX.
- Plano, TX
- 5 days ago
- Plano, TX
- 5 days ago
SOW - Cloud Engineer Application Support Specialist - Plano, TX. Plano, TX 1 Contract Information Technology Apply Now Highlights Job Number BH_997865 Job Type Contract Description We are looking...
Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence,...
The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting....
Help Desk Supervisor (Senior) - (626) EPS Corporation View Employer's ProfileFOLLOW EMPLOYER Yesterday Secret Unspecified Unspecified IT - Support Randolph Air Force Base, TX (ON-SITE/OFFICE)...
Proficiency in using Jira Service Management and Jira Software platforms. Experience managing multiple streams of issues and customers....
The Service Desk Manager will oversee the delivery of IT services across the organization, ensuring alignment with business goals and objectives. This role focuses on enhancing quality, improving...
Manager, Technical Support EDB - 3.6 Austin, TX Job Details Estimated: $115K - $145K a year 11 hours ago Qualifications Jira Computer science Management Computer Science Kubernetes Ansible 5 years...
Remote WorkBreak-fix support for Laptop, desktops, tablets and associated hardware peripherals IMAC support including large scale/bulk office moves/re-stack activities (all moves) Support for Operating System,...
systems (Windows 11, macOS, Android, iOS) and their configuration Basic working knowledge in endpoint management platforms such as Google Device Management, Microsoft Intune, JAMF or Meraki MDM....
Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital...
Remote WorkSolid understanding of computer hardware, operating systems (Windows, Mac OS, or Linux), and network fundamentals....
['Houston Texans', '3.3', 'IT Service Desk Manager', 'Apply on employer site', 'Apply now', 'Houston, TX', '', '$63K - $88K', '\xa0', '(Glassdoor est.)'][]
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Texas
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- VMware
- IT Leadership
- Remote Support
- Windows 10
- Virtualization
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Artificial Intelligence
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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