Help Desk Manager Jobs in Mesquite, TX
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Executive Deskside Support Analyst
- Plano, TX (20 miles from Mesquite, TX)
- 2 hours ago
- Plano, TX (20 miles from Mesquite, TX)
- 2 hours ago
Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands, Toyota is...
- Plano, TX (20 miles from Mesquite, TX)
- 4 days ago
- Plano, TX (20 miles from Mesquite, TX)
- 4 days ago
Deskside Support Greeting, Hope doing well My name is Ankit Kumar , a Sr. Technical Recruiter with GroupNine LLC. We are looking for a suitable candidate for the position, I came across your...
- Dallas, TX (10 miles from Mesquite, TX)
- 4 days ago
- Dallas, TX (10 miles from Mesquite, TX)
- 4 days ago
Automation Software Suites, modern Operating Systems, and Networking principles....
- Dallas, TX (10 miles from Mesquite, TX)
- 9 days ago
- Dallas, TX (10 miles from Mesquite, TX)
- 9 days ago
management processes through platforms like ServiceNow....
- Irving, TX (19 miles from Mesquite, TX)
- 14 days ago
- Irving, TX (19 miles from Mesquite, TX)
- 14 days ago
System Unix, Windows, Linux Education: Bachelors/University degree, Masters degree preferred ------------------------------------------------------ Job Family Group: Technology --------------------...
- Dallas, TX (10 miles from Mesquite, TX)
- 14 days ago
- Dallas, TX (10 miles from Mesquite, TX)
- 14 days ago
These roles will be in the Tax LOB at PwC. PwC's JD for Level 3 Application Support Engineer (Manager) Job Description: Growing as a strategic advisor, you leverage your influence, expertise, and...
- Plano, TX (20 miles from Mesquite, TX)
- 17 days ago
- Plano, TX (20 miles from Mesquite, TX)
- 17 days ago
IT Service Management (ITSM) & Service Maturity Work with ITSM teams to mature service management practices in line with ITIL frameworks....
SOW - Cloud Engineer / Application Support Specialist - Plano, TX.
- Plano, TX (20 miles from Mesquite, TX)
- 60+ days ago
- Plano, TX (20 miles from Mesquite, TX)
- 60+ days ago
SOW - Cloud Engineer Application Support Specialist - Plano, TX. Plano, TX 1 Contract Information Technology Apply Now Highlights Job Number BH_997865 Job Type Contract Description We are looking...
Demographic Data for Mesquite, TX
Moving to Mesquite, TX? Find some basic demographic data about Mesquite, TX below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Mesquite, TX
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Mesquite, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Asset Management
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Conflict Resolution
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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