Help Desk Manager Jobs in Little Elm, TX
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Irving, TX (24 miles from Little Elm, TX)
- 6 hours ago
- Irving, TX (24 miles from Little Elm, TX)
- 6 hours ago
Summary: The Onsite Deskside Support Technician provides hands-on IT support, troubleshooting hardware/software issues, networking, asset management, and conference room technology....
Application Support Specialist
- Plano, TX (15 miles from Little Elm, TX)
- 8 days ago
- Plano, TX (15 miles from Little Elm, TX)
- 8 days ago
Day-to-Day Responsibilities Provide application support to meet 100% SLA requirements. Participate in on-call support and production ticket/issue triage....
- Richardson, TX (18 miles from Little Elm, TX)
- 17 days ago
- Richardson, TX (18 miles from Little Elm, TX)
- 17 days ago
management 4-7 years of experience managing support tickets and resolving production application issues 4-7 years coordinating with stakeholders across development, business analysis, engineering,...
- Richardson, TX (18 miles from Little Elm, TX)
- 20 days ago
- Richardson, TX (18 miles from Little Elm, TX)
- 20 days ago
Experience with service desk platforms (e.g., ServiceNow, Jira Service Management). Familiarity with cybersecurity, infrastructure, or cloud support environments....
Service Desk Manager - Dallas Regional Office
- Plano, TX (15 miles from Little Elm, TX)
- 21 days ago
- Plano, TX (15 miles from Little Elm, TX)
- 21 days ago
QUALIFICATIONS: Bachelors Degree or Equivalent Experience 3 years of upper-level help desk support 5 years if general IT experience Experience supervising personnel preferred Excellent customer service...
IT Operations & Help Desk Supervisor
- Allen, TX (20 miles from Little Elm, TX)
- 30+ days ago
- Allen, TX (20 miles from Little Elm, TX)
- 30+ days ago
Ensure service levels are met and that the support team is delivering timely, high-quality assistance....
Demographic Data for Little Elm, TX
Moving to Little Elm, TX? Find some basic demographic data about Little Elm, TX below.
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Salary for Help Desk Manager Jobs in Little Elm, TX
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Little Elm, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Remote Desktop Protocol
- Computer Science
- Virus Removal
- Technical Troubleshooting
- Network Operations
- Client Support
- Operating Systems
- IT Leadership
- Problem Management
- BMC Remedy
- Apple OS X
- IT Service Management
- Remote Support
- Infrastructure Management
- Windows OS
- Application Support
- Windows 10
- Server Administration
- Change Control
- Backup
- Service Delivery
- Mobile Device Management
- Knowledge Management
- Incident Management
- MacOS
- Help Desk Support
- Zendesk
- IT Support
- ServiceNow
- ITIL
- Apple iOS
- Installation
- Resolution
- Onboarding
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Verbal Communication
- Coaching
- Collaboration
- Reporting
- Inventory Management
- Bachelor's Degree
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
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