Help Desk Manager Jobs in Garland, TX
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Plano, TX (10 miles from Garland, TX)
- 3 days ago
- Plano, TX (10 miles from Garland, TX)
- 3 days ago
Location: Plano, TX Description: Help Desk Manager Plano, TX Long term contract Understanding VDI, VPN, Active Directory - make sure tickets are assigned to proper person and users are assigned credentials...
SOW - Cloud Engineer / Application Support Specialist - Plano, TX.
- Plano, TX (10 miles from Garland, TX)
- 6 days ago
- Plano, TX (10 miles from Garland, TX)
- 6 days ago
SOW - Cloud Engineer Application Support Specialist - Plano, TX. Plano, TX 1 Contract Information Technology Apply Now Highlights Job Number BH_997865 Job Type Contract Description We are looking...
Deskside Support Administrator
- Plano, TX (10 miles from Garland, TX)
- 13 days ago
- Plano, TX (10 miles from Garland, TX)
- 13 days ago
The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting....
- Plano, TX (10 miles from Garland, TX)
- 30+ days ago
- Plano, TX (10 miles from Garland, TX)
- 30+ days ago
Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital...
Remote WorkIT Application Support Analyst
- Dallas, TX (14 miles from Garland, TX)
- 30+ days ago
- Dallas, TX (14 miles from Garland, TX)
- 30+ days ago
Solid understanding of computer hardware, operating systems (Windows, Mac OS, or Linux), and network fundamentals....
Technical Application Support Manager
- Richardson, TX (7 miles from Garland, TX)
- 45+ days ago
- Richardson, TX (7 miles from Garland, TX)
- 45+ days ago
Being responsible for the delivery of IT services, including help desk support, application maintenance, and infrastructure management....
Manager - Service Desk, Command Center Operations
- Dallas, TX (14 miles from Garland, TX)
- 60+ days ago
- Dallas, TX (14 miles from Garland, TX)
- 60+ days ago
Strong knowledge of IT service management frameworks (e.g., ITIL). Experience with service desk ticketing systems and performance metrics....
- Dallas, TX (14 miles from Garland, TX)
- 90+ days ago
- Dallas, TX (14 miles from Garland, TX)
- 90+ days ago
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud...
Demographic Data for Garland, TX
Moving to Garland, TX? Find some basic demographic data about Garland, TX below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Garland, TX
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Garland, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- VMware
- Remote Support
- Windows 10
- Virtualization
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Artificial Intelligence
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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