Help Desk Manager Jobs in Frisco, TX
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist
- Q3 Contracting
- Denton, TX (17 miles from Frisco, TX)
- 6 days ago
- Denton, TX (17 miles from Frisco, TX)
- 6 days ago
Job Overview: Primoris Services Corporation is currently searching search of an experienced Applications Support Specialist. The Applications Support Specialist is responsible for managing the...
In Person- Reliant Rehabilitation
- Plano, TX (11 miles from Frisco, TX)
- 15 days ago
- Plano, TX (11 miles from Frisco, TX)
- 15 days ago
IT Service Desk Manager Reliant Rehabilitation - 2.6 Plano, TX Job Details $90,000 - $95,000 a year 6 hours ago Qualifications Managing technical support teams Managing teams in a customer support...
In Person- FlightSafety International
- DFW Airport, TX (22 miles from Frisco, TX)
- 16 days ago
- DFW Airport, TX (22 miles from Frisco, TX)
- 16 days ago
Working technical knowledge of network protocols, operating systems, and standards. Window Desktop Operating Systems Strong knowledge and experience troubleshooting Microsoft Office Suite....
In PersonService Desk Manager, Plano (On-Site)
- Data Analysis Inc.
- Plano, TX (11 miles from Frisco, TX)
- 20 days ago
- Plano, TX (11 miles from Frisco, TX)
- 20 days ago
management processes Experience with ITSM tools such as ServiceNow, Jira Service Management, or similar Strong leadership, communication, and analytical skills Preferred Qualifications ITIL certification...
In Person- Medix Staffing Solutions
- Lewisville, TX (19 miles from Frisco, TX)
- 26 days ago
- Lewisville, TX (19 miles from Frisco, TX)
- 26 days ago
You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients. Job Summary Our client is seeking a Help Desk Lead to assist with...
In Person Part TimeDevSecOps Manager Application Support (Web3)
- DTCC
- Coppell, TX (17 miles from Frisco, TX)
- 45+ days ago
- Coppell, TX (17 miles from Frisco, TX)
- 45+ days ago
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At...
HybridDemographic Data for Frisco, TX
Moving to Frisco, TX? Find some basic demographic data about Frisco, TX below.
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Salary for Help Desk Manager Jobs in Frisco, TX
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Frisco, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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