Help Desk Manager Jobs in Dallas, TX
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Richardson, TX (12 miles from Dallas, TX)
- 3 days ago
- Richardson, TX (12 miles from Dallas, TX)
- 3 days ago
management 4-7 years of experience managing support tickets and resolving production application issues 4-7 years coordinating with stakeholders across development, business analysis, engineering,...
Experience with service desk platforms (e.g., ServiceNow, Jira Service Management). Familiarity with cybersecurity, infrastructure, or cloud support environments....
Service Desk Manager - Dallas Regional Office
- Plano, TX (18 miles from Dallas, TX)
- 7 days ago
- Plano, TX (18 miles from Dallas, TX)
- 7 days ago
QUALIFICATIONS: Bachelors Degree or Equivalent Experience 3 years of upper-level help desk support 5 years if general IT experience Experience supervising personnel preferred Excellent customer service...
Perform Request, Incident, Change and Problem Management processes within Service Level expectations (i.e., priority / escalation norms) in Service Management tools....
Service Manager - Service Desk - WPS
- Farmers Branch, TX (11 miles from Dallas, TX)
- 16 days ago
- Farmers Branch, TX (11 miles from Dallas, TX)
- 16 days ago
Strong knowledge of IT service management (ITSM) and ITIL best practices. Understanding of security principles and experience with security compliance standards....
Strong knowledge of IT service management (ITSM) and ITIL best practices. Understanding of security principles and experience with security compliance standards....
IT Operations & Help Desk Supervisor
- Allen, TX (23 miles from Dallas, TX)
- 20 days ago
- Allen, TX (23 miles from Dallas, TX)
- 20 days ago
Ensure service levels are met and that the support team is delivering timely, high-quality assistance....
Strong knowledge of IT service management (ITSM) and ITIL best practices. Understanding of security principles and experience with security compliance standards....
Strong knowledge of IT service management (ITSM) and ITIL best practices. Understanding of security principles and experience with security compliance standards....
Automation Software Suites, modern Operating Systems, and Networking principles....
ITIL Foundation preferred Solid understanding of computer hardware, operating systems (Windows, Mac OS, or Linux), and network fundamentals....
Demographic Data for Dallas, TX
Moving to Dallas, TX? Find some basic demographic data about Dallas, TX below.
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Salary for Help Desk Manager Jobs in Dallas, TX
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Dallas, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- Client Support
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Healthcare IT
- Windows OS
- Backup
- Application Support
- Infrastructure Management
- Service Delivery
- Knowledge Management
- Mobile Device Management
- Incident Management
- Zendesk
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Installation
- Resolution
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Technical Support
- Networking
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Employee Development
- Collaboration
- Reporting
- Coaching
- Bachelor's Degree
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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