Help Desk Manager Jobs in Channelview, TX
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Houston, TX (15 miles from Channelview, TX)
- 3 hours ago
- Houston, TX (15 miles from Channelview, TX)
- 3 hours ago
Responsibilities will include: Support and develop a team of direct reports, carrying out all line management duties for these colleagues Manage the IT support ticketing system including incidents,...
- Houston, TX (15 miles from Channelview, TX)
- 23 hours ago
- Houston, TX (15 miles from Channelview, TX)
- 23 hours ago
management methodologies (e.g., ITIL certification required) Highly analytical and skilled in Excel and other business intelligence tools such as Power BI Experience with ticketing systems, knowledge...
Application Support Specialist
- Houston, TX (15 miles from Channelview, TX)
- 60+ days ago
- Houston, TX (15 miles from Channelview, TX)
- 60+ days ago
This position is a member of the Application Support Team reporting directly to the Director, Integrated Technology Solutions and Support....
LIS SECREP: Information Technology Support Manager(Contingency Hire)
- Houston, TX (15 miles from Channelview, TX)
- 90+ days ago
- Houston, TX (15 miles from Channelview, TX)
- 90+ days ago
Identification and implementation of process changes to improve support to the customer. Provide help desk support to the entire Team to include subcontractors as required....
Demographic Data for Channelview, TX
Moving to Channelview, TX? Find some basic demographic data about Channelview, TX below.
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Salary for Help Desk Manager Jobs in Channelview, TX
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Channelview, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Information Technology Management
- Help Desk Support
- Disaster Recovery
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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