Help Desk Manager Jobs in Balch Springs, TX
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Deskside Support Services-TDAG
- Irving, TX (20 miles from Balch Springs, TX)
- 7 hours ago
- Irving, TX (20 miles from Balch Springs, TX)
- 7 hours ago
systems, Internet/Intranet, VPN, Multiple Security Applications, SCCM, Workspace One, Scripting, Active Directory, Webex and Printing....
Digital Application Support Manager
- Plano, TX (24 miles from Balch Springs, TX)
- 3 days ago
- Plano, TX (24 miles from Balch Springs, TX)
- 3 days ago
Company Description At Raising Cane's Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE. Our Crew make it happen, our Culture makes it...
Application Support Manager - nCino
- Dallas, TX (11 miles from Balch Springs, TX)
- 5 days ago
- Dallas, TX (11 miles from Balch Springs, TX)
- 5 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
SOW - Cloud Engineer / Application Support Specialist - Plano, TX.
- Plano, TX (24 miles from Balch Springs, TX)
- 19 days ago
- Plano, TX (24 miles from Balch Springs, TX)
- 19 days ago
SOW - Cloud Engineer Application Support Specialist - Plano, TX. Plano, TX 1 Contract Information Technology Apply Now Highlights Job Number BH_997865 Job Type Contract Description We are looking...
Deskside Support Administrator
- Plano, TX (24 miles from Balch Springs, TX)
- 26 days ago
- Plano, TX (24 miles from Balch Springs, TX)
- 26 days ago
The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting....
IT Application Support Analyst
- Dallas, TX (11 miles from Balch Springs, TX)
- 45+ days ago
- Dallas, TX (11 miles from Balch Springs, TX)
- 45+ days ago
ITIL Foundation preferred Solid understanding of computer hardware, operating systems (Windows, Mac OS, or Linux), and network fundamentals....
- Dallas, TX (11 miles from Balch Springs, TX)
- 90+ days ago
- Dallas, TX (11 miles from Balch Springs, TX)
- 90+ days ago
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud...
Demographic Data for Balch Springs, TX
Moving to Balch Springs, TX? Find some basic demographic data about Balch Springs, TX below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Balch Springs, TX
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Balch Springs, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- Knowledge Management
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- Remote Support
- Windows 10
- VMware
- Virtualization
- Backup
- Service Delivery
- Mobile Device Management
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- Mac Skills
- Asset Management
- JIRA
- Installation
- Resolution
- Information Technology
- Artificial Intelligence
- Microsoft Active Directory
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Documentation
- Mentoring
- Collaboration
- Employee Development
- Coaching
- Reporting
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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