Help Desk Manager Jobs in Arlington, TX
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- FlightSafety International
- DFW Airport, TX (19 miles from Arlington, TX)
- 16 days ago
- DFW Airport, TX (19 miles from Arlington, TX)
- 16 days ago
Working technical knowledge of network protocols, operating systems, and standards. Window Desktop Operating Systems Strong knowledge and experience troubleshooting Microsoft Office Suite....
In PersonTechnical Application Support Specialist (Remote or Hybrid)
- RS Group
- Fort Worth, TX (11 miles from Arlington, TX)
- 20 days ago
- Fort Worth, TX (11 miles from Arlington, TX)
- 20 days ago
About RS Group Across the industrial design, manufacturing and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance,...
RemoteTechnical Application Support Specialist (Remote or Hybrid) Job Details RS Group
- RS Group
- Fort Worth, TX (11 miles from Arlington, TX)
- 21 days ago
- Fort Worth, TX (11 miles from Arlington, TX)
- 21 days ago
About RS Group Across the industrial design, manufacturing and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance,...
HybridTechnical Application Support Specialist
- RS Group
- Fort Worth, TX (11 miles from Arlington, TX)
- 30+ days ago
- Fort Worth, TX (11 miles from Arlington, TX)
- 30+ days ago
About RS Group Across the industrial design, manufacturing and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance,...
In PersonDevSecOps Manager Application Support (Web3)
- DTCC
- Coppell, TX (24 miles from Arlington, TX)
- 45+ days ago
- Coppell, TX (24 miles from Arlington, TX)
- 45+ days ago
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At...
Hybrid- Interstate Batteries
- Dallas, TX (23 miles from Arlington, TX)
- 90+ days ago
- Dallas, TX (23 miles from Arlington, TX)
- 90+ days ago
Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At...
HybridDemographic Data for Arlington, TX
Moving to Arlington, TX? Find some basic demographic data about Arlington, TX below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Arlington, TX
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Arlington, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »