Help Desk Manager Jobs in West Mifflin, PA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Epic Prelude Application Support Specialist - 5876600
- Pittsburgh, PA
- 5 hours ago
- Pittsburgh, PA
- 5 hours ago
Job Description Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently...
Application Support Specialist
- Canonsburg, PA (15 miles from West Mifflin, PA)
- 29 days ago
- Canonsburg, PA (15 miles from West Mifflin, PA)
- 29 days ago
Application Support Specialist CORE Natural Resources (Canonsburg, PA) resp for key apps rel to Oracle Fusion SCM Cloud, Order Mgmt, & Fincl apps, inc prcrmnt, item mastr, vendr mgmt, custm PaaS apps...
Linux and Cloud Application Support Specialist
- Pittsburgh, PA
- 90+ days ago
- Pittsburgh, PA
- 90+ days ago
Responsibilities for this Position ROLE AND POSITION OBJECTIVES:As a Linux and Cloud Application Support Specialist for Space and Intelligence Systems, youll be a member of a cross functional team responsible...
Demographic Data for West Mifflin, PA
Moving to West Mifflin, PA? Find some basic demographic data about West Mifflin, PA below.
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Salary for Help Desk Manager Jobs in West Mifflin, PA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in West Mifflin, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Windows Forms
- Computer Science
- Printer Support
- Virus Removal
- Network Infrastructure
- IT Strategy
- Operating Systems
- Technical Troubleshooting
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Infrastructure Management
- Windows OS
- Application Support
- Windows 10
- Change Control
- Mobile Device Management
- Service Delivery
- Knowledge Management
- Incident Management
- MacOS
- Help Desk Support
- R Programming
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Electronic Health Record
- Mac Skills
- Installation
- Information Technology
- Resolution
- Epic
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Coaching
- Collaboration
- Reporting
- Flexibility
- Inventory Management
- Interpersonal Skills
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
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