Help Desk Manager Jobs in Pennsylvania
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
To apply, login to your PA CareerLink account, CLICK ON "Apply Now". Follow Employers' instructions on the following screen to ensure you are properly referred to this job posting. *** **POSITION...
US Job Description Position Summary The Deskside Support Specialist provides general and second-level application and hardware support to end users. This includes deskside and phone support, as...
Immediate need for a talented Deskside Support. This is a 12+months contract opportunity with long-term potential and is located in Charleroi, PA (Onsite). Please review the job description below...
Role Overview The; Application Support Specialist Lead ;will support a Healthcare Care Management System platform for a state government market product, Long Term Services & Support (LTSS). ;In...
A large law firm client in Philadelphia is seeking a Helpdesk Manager to fill in for the current manager temporarily. This person's main duties will be planning, organizing, and day to day...
Neumann University is currently seeking qualified applicants for the full-time position of Senior Technical Specialist to begin in September 2025. Duties & Responsibilities: Manages all aspects of...
This role requires a strong background in IT service management within a complex, decentralized academic environment....
Linux and Cloud Application Support Specialist
- Pittsburgh, PA
- 30+ days ago
- Pittsburgh, PA
- 30+ days ago
Basic Qualifications Bachelors degree in Computer Science, a related field or equivalent experience is required plus a minimum of 5 years of relevant experience; or Master's degree plus 3 years of...
Demographic Data for Pennsylvania
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Salary for Help Desk Manager Jobs in Pennsylvania
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Software Engineering
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- Client Support
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Mobile Device Management
- Windows 10
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- JavaScript
- C++
- Installation
- Resolution
- Information Technology
- Microsoft Office 365
- Computer Programming
- Problem Resolution
- Microsoft Active Directory
- Continuous Improvement
- Engineering
- Technical Support
- Customer Satisfaction
- Python
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Microsoft Outlook
- Mentoring
- Collaboration
- Documentation
- Reporting
- Coaching
- Bachelor's Degree
- Microsoft Office
- Project Management
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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