Help Desk Manager Jobs in Pennsylvania
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Day to day responsibilities: Windows OS platform Windows 10 PC/Laptop Support experience Imaging experience; new devices, imaging software and network imaging Setting up local devices for remote...
A large law firm client in Philadelphia is seeking a Helpdesk Manager to fill in for the current manager temporarily. This person's main duties will be planning, organizing, and day to day...
Neumann University is currently seeking qualified applicants for the full-time position of Senior Technical Specialist to begin in September 2025. Duties & Responsibilities: Manages all aspects of...
This role requires a strong background in IT service management within a complex, decentralized academic environment....
IT Manager (Technical Support, Hardware and Networks)
- Pittsburgh, PA
- 16 days ago
- Pittsburgh, PA
- 16 days ago
ITIL or other IT service management frameworks is a plus Working knowledge of Microsoft based PC’s, TCP/IP networking, printers, monitors, and other technology related devices....
Linux and Cloud Application Support Specialist
- Pittsburgh, PA
- 16 days ago
- Pittsburgh, PA
- 16 days ago
Basic Qualifications Bachelors degree in Computer Science, a related field or equivalent experience is required plus a minimum of 5 years of relevant experience; or Master's degree plus 3 years of...
Eckert Seamans is a full-service national law firm with a strong reputation and history of success that spans more than 65 years. With approximately 300 lawyers across a network of 15 offices, we...
Leverages IT Service Management (ITSM) tools (e.g., TeamDynamix) to improve ticket tracking, reporting, and automation....
Remote WorkProvide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
Your career starts now. We're looking for the next generation of health care leaders. At AmeriHealth Caritas, we're passionate about helping people get care, stay well and build healthy...
The ideal candidate will have a proven track record in managing help desk operations, team performance, and IT service management....
This individual is accountable for the following systems: Active Directory, VMware, Citrix, Cisco Systems, Microsoft Client & Server Operating Systems (Win 2022/2019/2016/2012 Server & Win 10/11), Office...
Demographic Data for Pennsylvania
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Title Synonyms
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Salary for Help Desk Manager Jobs in Pennsylvania
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- Operating Systems
- Technical Troubleshooting
- IT Operations
- IT Service Management
- IT Leadership
- BMC Remedy
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 7
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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