Help Desk Manager Jobs in Pennsylvania

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-8 of 8 Jobs

IT Helpdesk Manager

  • Mansfield, PA
  • 1 day ago
  • Mansfield, PA
  • 1 day ago

To apply, login to your PA CareerLink account, CLICK ON "Apply Now". Follow Employers' instructions on the following screen to ensure you are properly referred to this job posting. *** **POSITION...

Deskside Support Specialist - (Onsite)

  • Pittsburgh, PA
  • 3 days ago
  • Pittsburgh, PA
  • 3 days ago

US Job Description Position Summary The Deskside Support Specialist provides general and second-level application and hardware support to end users. This includes deskside and phone support, as...

Deskside Support

  • Charleroi, PA
  • 9 days ago
  • Charleroi, PA
  • 9 days ago

Immediate need for a talented Deskside Support. This is a 12+months contract opportunity with long-term potential and is located in Charleroi, PA (Onsite). Please review the job description below...

Application Support Specialist Lead

  • West Chester, PA
  • 15 days ago
  • West Chester, PA
  • 15 days ago

Role Overview The; Application Support Specialist Lead ;will support a Healthcare Care Management System platform for a state government market product, Long Term Services & Support (LTSS). ;In...

Help Desk Manager

  • Philadelphia, PA
  • 30+ days ago
  • Philadelphia, PA
  • 30+ days ago

A large law firm client in Philadelphia is seeking a Helpdesk Manager to fill in for the current manager temporarily. This person's main duties will be planning, organizing, and day to day...

Director of Helpdesk Services

  • Aston, PA
  • 30+ days ago
  • Aston, PA
  • 30+ days ago

Neumann University is currently seeking qualified applicants for the full-time position of Senior Technical Specialist to begin in September 2025. Duties & Responsibilities: Manages all aspects of...

Job Title: Director of Helpdesk Services

  • Aston, PA
  • 30+ days ago
  • Aston, PA
  • 30+ days ago

This role requires a strong background in IT service management within a complex, decentralized academic environment....

Linux and Cloud Application Support Specialist

  • Pittsburgh, PA
  • 30+ days ago
  • Pittsburgh, PA
  • 30+ days ago

Basic Qualifications Bachelors degree in Computer Science, a related field or equivalent experience is required plus a minimum of 5 years of relevant experience; or Master's degree plus 3 years of...

Demographic Data for Pennsylvania

Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.


Local
National
13,002,700
303,027

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Help Desk Manager Jobs in Pennsylvania

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.



Highest Education Level

Help Desk Managers in Pennsylvania offer the following education background
Bachelor's Degree
41.6%
Master's Degree
17.5%
Associate's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.6%
Doctorate Degree
1.0%
Some High School
0.2%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Pennsylvania
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%



Help Desk Manager Related Career Advice Articles

group of IT professionals working on a software program
5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Read article »
How to become a software developer
How to Become a Software Developer

Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.

Read article »
Computer monitor with code on the screen
Switching to a Career in Technology

As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.

Read article »