Help Desk Manager Jobs in Pennsylvania
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- ASTM International
- Conshohocken, PA
- 9 hours ago
- Conshohocken, PA
- 9 hours ago
Follow and reinforce consistent service management practices for incident management, service requests, escalation, and knowledge management....
In PersonDeskside Support - Local to Santa Ana California / Local to Pittsburgh
- Wissen Infotech
- Pittsburgh, PA
- 4 days ago
- Pittsburgh, PA
- 4 days ago
Role: Deskside Support - Local to Santa Ana California / Local to Pittsburgh Introduction: As a Deskside Support technician, you will be responsible for providing technical support and maintenance...
In PersonKforce has a client located in Newtown Square, PA that is looking for an Interim Service Desk Manager. The duration of this role is 3-6 months (potential extension). The role is hybrid but they...
RemoteExperience working with IT service management (ITSM) platforms such as Freshservice, ServiceNow, or Jira Service Management....
In PersonHands-on experience with ITSM/ticketing systems (e.g., ServiceNow, Freshservice, Remedy, Jira Service Management)....
In PersonSummary/Objective The Application Support Specialist is responsible for supporting, managing, testing and the documentation for all applications related to the operations of the stores. The...
In PersonEnd User Devices (EUD) Deskside Support Technician (OUSW Policy)
- Empower AI
- Fairfield, PA
- 22 days ago
- Fairfield, PA
- 22 days ago
End User Devices (EUD) Deskside Support Technician (OUSW Policy) Empower AI United States, Pennsylvania, Fairfield May 12, 2026 End User Devices (EUD) Deskside Support Technician (OUSW Policy) Job...
In PersonManager Service Desk and PC Support (Full Time/Days)
- Penn Medicine
- Lancaster, PA
- 27 days ago
- Lancaster, PA
- 27 days ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine....
In Person Full TimeApplication Support Specialist
- County Of Montgomery
- Pittsburgh, PA
- 30+ days ago
- Pittsburgh, PA
- 30+ days ago
Application Support Specialist - 26002593 Pittsburgh, PA 1 DAYS AGO 22528269 Summary Pittsburgh, PA In-Person Competitive Salary 5 Years Experience Bachelor's degree No Commission 40.00 hours per...
RemoteCSV and Lab Application Support Specialist
- Frontage Laboratories
- Exton, PA
- 30+ days ago
- Exton, PA
- 30+ days ago
CSV and Lab Application Support Specialist Title: CSV and Lab Application Specialist Location: Exton, PA Reports to : Senior Director IT Infrastructure Full-time (40 hrs./week) on site Frontage...
In PersonSummary The IT Service Desk Manager reports directly to the Director of IT Client Services and is in a hands-on position responsible for supervising and coordinating the operation and maintenance...
In PersonApplication Support Specialist
- City of Philadelphia, PA
- Philadelphia, PA
- 90+ days ago
- Philadelphia, PA
- 90+ days ago
Company Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major...
In PersonDemographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Pennsylvania
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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