Help Desk Manager Jobs in Cheswick, PA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Information Technology Support Manager
- Pittsburgh, PA (15 miles from Cheswick, PA)
- 1 day ago
- Pittsburgh, PA (15 miles from Cheswick, PA)
- 1 day ago
Information Technology Support Manager Pittsburgh, PA - $130 -150K Full Time Posted by: Insight Global Posted: Tuesday, 29 April 2025 Duration: Direct Hire - FTE Location: Must be located in the...
Linux and Cloud Application Support Specialist
- Pittsburgh, PA (15 miles from Cheswick, PA)
- 45+ days ago
- Pittsburgh, PA (15 miles from Cheswick, PA)
- 45+ days ago
Basic Qualifications Basic Qualifications: Bachelors degree in computer science, a related field or equivalent relevant experience is required, plus a minimum of 5 years of relevant experience; or...
Demographic Data for Cheswick, PA
Moving to Cheswick, PA? Find some basic demographic data about Cheswick, PA below.
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Salary for Help Desk Manager Jobs in Cheswick, PA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Cheswick, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- VMware
- Remote Support
- Windows 10
- Virtualization
- Backup
- Service Delivery
- Zendesk
- Mobile Device Management
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Artificial Intelligence
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Reporting
- Coaching
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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