Help Desk Manager Jobs in Broomall, PA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Philadelphia, PA (10 miles from Broomall, PA)
- 10 days ago
- Philadelphia, PA (10 miles from Broomall, PA)
- 10 days ago
A large law firm client in Philadelphia is seeking a Helpdesk Manager to fill in for the current manager temporarily. This person's main duties will be planning, organizing, and day to day...
- Aston, PA (8 miles from Broomall, PA)
- 10 days ago
- Aston, PA (8 miles from Broomall, PA)
- 10 days ago
Neumann University is currently seeking qualified applicants for the full-time position of Senior Technical Specialist to begin in September 2025. Duties & Responsibilities: Manages all aspects of...
Job Title: Director of Helpdesk Services
- Aston, PA (8 miles from Broomall, PA)
- 14 days ago
- Aston, PA (8 miles from Broomall, PA)
- 14 days ago
This role requires a strong background in IT service management within a complex, decentralized academic environment....
- Philadelphia, PA (10 miles from Broomall, PA)
- 30+ days ago
- Philadelphia, PA (10 miles from Broomall, PA)
- 30+ days ago
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
Application Support Specialist Lead
- West Chester, PA (13 miles from Broomall, PA)
- 30+ days ago
- West Chester, PA (13 miles from Broomall, PA)
- 30+ days ago
Your career starts now. We're looking for the next generation of health care leaders. At AmeriHealth Caritas, we're passionate about helping people get care, stay well and build healthy...
- Conshohocken, PA (7 miles from Broomall, PA)
- 60+ days ago
- Conshohocken, PA (7 miles from Broomall, PA)
- 60+ days ago
The ideal candidate will have a proven track record in managing help desk operations, team performance, and IT service management....
IT Service Desk Manager - ITIL
- Wilmington, DE (19 miles from Broomall, PA)
- 60+ days ago
- Wilmington, DE (19 miles from Broomall, PA)
- 60+ days ago
Job Details: IT Service Desk Manager Hybrid $100-120,000 Local candidates to PA, DE or MD will only be considered Our client located in Wilmington, DE is seeking an IT Service Desk Manager to work...
Demographic Data for Broomall, PA
Moving to Broomall, PA? Find some basic demographic data about Broomall, PA below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Broomall, PA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Broomall, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- Operating Systems
- Technical Troubleshooting
- BMC Remedy
- IT Operations
- IT Service Management
- IT Leadership
- Service Now PaaS
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 7
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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