Help Desk Manager Jobs in Newbury, OH
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Clinical Application Support Specialist II- NM
- Cleveland, OH (23 miles from Newbury, OH)
- 8 hours ago
- Cleveland, OH (23 miles from Newbury, OH)
- 8 hours ago
Summary** This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios....
- Mentor, OH (15 miles from Newbury, OH)
- 1 day ago
- Mentor, OH (15 miles from Newbury, OH)
- 1 day ago
Qualifications: Bachelor s degree in IT, Business, or related field; or equivalent work experience. 8+ years of experience in IT service management, with at least 3+ years in a leadership or management...
- Beachwood, OH (13 miles from Newbury, OH)
- 11 days ago
- Beachwood, OH (13 miles from Newbury, OH)
- 11 days ago
Overview ABOUT US Do great things in uncharted territory and experience the excitement of taking your career to new heights at INSIGHT2PROFIT, a rapidly growing leader in pricing and profitability...
- Mentor, OH (15 miles from Newbury, OH)
- 28 days ago
- Mentor, OH (15 miles from Newbury, OH)
- 28 days ago
Implement and maintain Information Technology Service Management System (ITSM)....
Senior Service Desk Manager @ Mentor, OH (Onsite) F2F Final interview
- Mentor, OH (15 miles from Newbury, OH)
- 30+ days ago
- Mentor, OH (15 miles from Newbury, OH)
- 30+ days ago
Qualifications: Bachelor s degree in IT, Business, or related field; or equivalent work experience. 8+ years of experience in IT service management, with at least 3+ years in a leadership or management...
- Cleveland, OH (23 miles from Newbury, OH)
- 30+ days ago
- Cleveland, OH (23 miles from Newbury, OH)
- 30+ days ago
Helpdesk Team Lead The Cleveland Institute of Art (CIA), a national leader in art and design education, is looking for a motivated and tech-savvy IT Help Desk Team Lead to join our Information...
Sr Solutions Architect, Transmissions Help Desk Lead
- Cleveland, OH (23 miles from Newbury, OH)
- 30+ days ago
- Cleveland, OH (23 miles from Newbury, OH)
- 30+ days ago
Location: For Those Who Work At Home - Various, Ohio 44144 Location: Opportunity to work remote but hours are 8a-5p EST, no on call Job Summary: The Sr. Solution Architect plays a key role in...
Demographic Data for Newbury, OH
Moving to Newbury, OH? Find some basic demographic data about Newbury, OH below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Newbury, OH
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Newbury, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- DNS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- SQL
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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