Help Desk Manager Jobs in Ohio
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
As a Clinical Application Support Specialist (CASS) you are the first point of contact for our customers and set the tone for the rest of their experience....
Qualifications: Bachelor s degree in IT, Business, or related field; or equivalent work experience. 8+ years of experience in IT service management, with at least 3+ years in a leadership or management...
IT Application Support Specialist Job description The Application Support Specialist is accountable for supporting a variety of solutions across the Manufacturing operation....
MES Application Support Specialist (Multiple Locations)
- Miamisburg, OH
- 6 days ago
- Miamisburg, OH
- 6 days ago
Solution Support Support IT solution availability, reliability, and performance in a 24x7x365 environment....
Technical Leadership Provide hands-on technical guidance to support the team in problem resolution, debugging, and other general application support activities....
The Application Support Manager plays a critical role in the success of an organization's IT systems....
Experience performing capacity planning Experience with Windows & Linux Server operating systems Tibco EMS, EDI and Business works a plus...
Provide White Glove support to executives. Support mobile phones by resolving iPhone issues....
*Reliable customer support *Competent technical troubleshooting *A passion for Service Improvement *Experienced Service Management professional *Service Management or Support in a large-scale and diverse...
Reliable customer support Competent technical troubleshooting A passion for Service Improvement Experienced Service Management professional Service Management or Support in a large-scale and diverse...
Implement and maintain Information Technology Service Management System (ITSM)....
You'll also play a key role in onboarding new users, supporting computer labs, and contributing to technology projects across campus....
SierTeK Ltd. is seeking a APPLICATION SUPPORT SPECIALIST to support a REMOTE opportunity....
Sr Solutions Architect, Transmissions Help Desk Lead
- Cleveland, OH
- 45+ days ago
- Cleveland, OH
- 45+ days ago
Required Qualifications: Minimum of 5 years experience in a payment technology and/ or operations support role. Minimum of 2 years experience in a role with direct client support / interaction....
This role provides support, guidance and advice for all supported applications. Provides a variety of general support services and tasks to support the business group....
Demographic Data for Ohio
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Salary for Help Desk Manager Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- Apple OS X
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- DNS
- Knowledge Management
- Infrastructure Management
- Mobile Device Management
- Windows 10
- Incident Management
- VoIP
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Asset Management
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Networking
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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