Help Desk Manager Jobs in Ohio
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Working technical knowledge of network protocols, operating systems, and standards....
Help Desk Supervisor (TS/SCI Required)
- Wright Patterson AFB, OH
- 7 hours ago
- Wright Patterson AFB, OH
- 7 hours ago
, copiers, fax machines and multi-function devices of various brands; 18 different operating systems; seven primary VTC facilities; and over 70 desktop VTC devices....
, Results logging in database operations support....
Skill Proficiency (Top 5 Keywords or skills) Years of Experience Basic Knowledge Medium Expert PC hardware and software, including Windows, macOS, and mobile operating systems. 5-8 Years Yes Microsoft...
, Results logging in database operations support....
IT Service Management processes....
systems, software applications, and networking concepts....
Senior Manager, Service Desk (Mentor, OH, US, 44060)
- Mentor, OH
- 45+ days ago
- Mentor, OH
- 45+ days ago
Implement and maintain Information Technology Service Management System (ITSM)....
Clinical Application Support Specialist II- NM
- Cleveland, OH
- 45+ days ago
- Cleveland, OH
- 45+ days ago
As a Clinical Application Support Specialist (CASS) you are the first point of contact for our customers and set the tone for the rest of their experience....
Experience performing capacity planning Experience with Windows & Linux Server operating systems Tibco EMS, EDI and Business works a plus...
Implement and maintain Information Technology Service Management System (ITSM)....
SierTeK Ltd. is seeking a APPLICATION SUPPORT SPECIALIST to support a REMOTE opportunity....
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Virus Removal
- Network Infrastructure
- Technical Troubleshooting
- Network Operations
- Client Support
- Operating Systems
- IT Leadership
- Problem Management
- BMC Remedy
- Apple OS X
- IT Service Management
- Remote Support
- Infrastructure Management
- Windows OS
- Application Support
- Windows 10
- Server Administration
- Change Control
- Backup
- Service Delivery
- Mobile Device Management
- Knowledge Management
- Incident Management
- MacOS
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Apple iOS
- Mac Skills
- Installation
- Resolution
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Verbal Communication
- Coaching
- Collaboration
- Reporting
- Inventory Management
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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