Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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Prince & Izant Company
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Parma, OH
Description: As a member of a small IT team, the Business Application Support Specialist works closely with users to understand the requirements of the various software applications used to run the...
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4 days ago
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Cognizant Technology Solutions
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Blue Ash, OH
Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets...
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10 days ago
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The Accuro Group Inc
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Cincinnati, OH
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and...
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16 days ago
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Cardinal Health
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Dublin, OH
What Mscripts Support contributes to Cardinal Health Mscripts support is responsible for resolving technical problems in a call center/help desk environment for employees and customers....
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17 days ago
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Medpace
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Cincinnati, OH
Responsibilities Accountability for the management of application support services....
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24 days ago
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Cincinnati, OH
Growing Government contractor looking for an Application Support Specialist....
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30+ days ago
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Medpace Incorporated
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Cincinnati, OH
Responsibilities Accountability for the management of application support services....
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30+ days ago
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Dlss
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Mason, OH
Additionally, EVERSANA is deploying the market leading ServiceNow product to enforce ITIL and ITSM (IT Service Management) practices and processes....
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45+ days ago
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Park National Bank
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Newark, OH
RESPONSIBILITIES Supervisory responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties and training, prepare and conduct performance reviews,...
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60+ days ago
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Mettler Toledo
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Columbus, OH
METTLER TOLEDO is hiring a Technical & Application Support Scientist for our Laboratory Weighing product line in the Columbus, Ohio area who will provide technical and application support for our customers...
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90+ days ago
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