Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
|
Getronics
-
Clyde, OH
At least 1 year in a help desk support role. 1-2 years preferred. Demonstrates excellent verbal communication and writing skills. Demonstrates good customer service skills and motivation....
|
3 days ago
|
|
Belcan
-
Cincinnati, OH
Server, Linus, object-oriented programming * Degree in Computer Science or related study or comparable work experience * Good communication and interpersonal skills * Highly motivated to learn new...
|
4 days ago
|
|
Cincinnati Children's Hospital Medical Center
-
Cincinnati, OH
Application Support Support Microsoft applications and Operating Systems. Support shrink wrapped software....
|
5 days ago
|
|
PwC
-
Toledo, OH
This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source....
|
9 days ago
|
|
PwC
-
Cleveland, OH
This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source....
|
9 days ago
|
|
PwC
-
Cincinnati, OH
This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source....
|
9 days ago
|
|
PwC
-
Columbus, OH
This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source....
|
9 days ago
|
|
Artech Information Systems L.L.C.
-
Cleveland, OH
Excellent understanding of LAN/WAN connectivity, PC software, Windows and Apple operating systems and applications, networks, and hardware (peripherals) with moderate-to-high level software, network...
|
11 days ago
|
|
Cincinnati Children's Hospital Medical Center
-
Cincinnati, OH
Application Support Support Microsoft applications and Operating Systems. Support shrink wrapped software....
|
11 days ago
|
|
Integrity Staffing Solutions
-
New Albany, OH
Date: 6/5/2019 12:00:00 AM Application Support Specialist needed in New Albany, OH Integrity Staffing Solutions is currently seeking an Application Support Specialist in the New Albany area....
|
12 days ago
|
|
General Dynamics IT
-
Dayton, OH
Education BS/BA degree in Computer Science, Information Sciences, or related IT discipline....
|
24 days ago
|
|
Randstad Technologies
-
New Albany, OH
-As required, install devices with operating system, software load and configuration -Use ticket data to determine what incidents can be resolved earlier in the process....
|
30+ days ago
|
|
Capgemini Government Solutions
-
Cincinnati, OH
Capgemini Government Solutions (CGGS) LLC is seeking highly motivated and experienced Tier 2 Technical Lab Support Specialist to join our team in the Cincinnati, Ohio area to support our...
|
30+ days ago
|
|
Leidos
-
Cleveland, OH
Job Description: More About the Role: Leidos currently has an opening for a Lead Tech/Queue Manager. You will serves as an escalation point providing solutions to challenging customer issues...
|
30+ days ago
|
|
Denison University
-
Granville, OH
Administer use of remote support tools and the IT Service Management (ITSM) system (Service Desk, Change Management, etc.), including the effective use of any additional modules....
|
30+ days ago
|
Moving to Ohio? Find some basic demographic data about Ohio below.
English is the main language of international communication and is essential for people working in the tourist industry. This course introduces the English vocabulary necessary for working at a...
Users interested in this job title also searched for the following job title
Top hiring companies in your area for Help Desk Manager positions
Required or preferred licenses and certifications for Help Desk Manager positions.
The following top skills are often required or desired to land a Help Desk Manager position
= trendingHere are some other career titles that require similar skills
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Rating A+
iHire, LLC © 2019