Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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RelaDyne LLC
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Cincinnati, OH
Reports to: Chief Information Officer Job Objective: Lead all aspects of our Helpdesk to provide timely resolution of issues with a high degree of customer service. Essential Duties and...
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2 days ago
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Federal Reserve Bank of Cleveland
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Cleveland, OH
Bachelor s degree in Computer Science, Information Systems, or related field....
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2 days ago
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Paragon Technology Group, Inc.
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Cleveland, OH
Industry certification as a Help Desk Manager is required ; acceptable certifications include but are not limited to ITIL Certified Service Manager and HDI Help Desk Manager ....
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3 days ago
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SAIC
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Wright Patterson AFB, OH
Description SAIC is hiring a Help Desk Manager to work at Wright Patterson AFB in Ohio !!...
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3 days ago
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Artech Information Systems L.L.C.
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Cleveland, OH
Excellent understanding of LAN/WAN connectivity, PC software, Windows and Apple operating systems and applications, networks, and hardware (peripherals) with moderate-to-high level software, network...
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6 days ago
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SAIC
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Dayton, OH
Description SAIC is hiring a Help Desk Manager to work at Wright Patterson AFB in Ohio !!...
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7 days ago
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Pcm Sales, Inc
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Columbus, OH
Qualifications * Excellent leadership qualities. * 5+ yearsrsquo; experience Managing a Service Desk, Help Desk, NOC or Call Center required. * Demonstrated history of successfully leading a team. *...
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7 days ago
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Stefanini
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Marietta, OH
desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world....
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10 days ago
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Nlogic
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Cleveland, OH
View all jobs NL-19-187 Help Desk Manager Cleveland, OH; Columbus, OH; Indianapolis, IN Apply Now The Help Desk Manager will be responsible for day-to-day customer service and inbound calls related...
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13 days ago
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Hyland Software
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Westlake, OH
Help Desk Manager Job ID 2019-5281 # of Openings 1 Job Locations Building 1 Westlake, Ohio Category Information Systems Overview The Manager, Support is responsible for management and performance of...
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14 days ago
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Digital Management LLC
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Cincinnati, OH
Duties and Responsibilities: Provide leadership and operational support to a team of Customer Service and Technical Support Representatives....
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16 days ago
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Cleveland Medical Devices Incorporated
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Cleveland, OH
Sleep Disorders Application Support Specialist (Customer Service Representative) Immediate opening for Sleep Disorders Application Support Specialist ....
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16 days ago
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Pcm Services Incorporated
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Columbus, OH
Qualifications Excellent leadership qualities. 5+ years experience Managing a Service Desk, Help Desk, NOC or Call Center required. Demonstrated history of successfully leading a team....
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21 days ago
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Columbus, OH
I'm searching for an IT Help Desk Manager for a contract to hire role on the west side of St. Louis, MO....
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23 days ago
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PCM, Inc.
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Columbus, OH
Qualifications Excellent leadership qualities. 5+ years experience Managing a Service Desk, Help Desk, NOC or Call Center required. Demonstrated history of successfully leading a team....
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24 days ago
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