Help Desk Manager Jobs in Ohio
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Help Desk Supervisor Exempt Position - Level IV 185 work day calendar Salary range: $50,097 - $68,883 GENERAL DESCRIPTION The Help Desk Supervisor plays a critical role in supporting student...
Position Type: Educational Aide/Parapro/Support Staff Date Posted: 6/11/2025 Location: West Clermont School District Date Available: 2025-2026 Closing Date: Until Filled District: West...
Position Type: Educational Aide/Parapro/Support Staff Date Posted: 6/11/2025 Location: West Clermont School District Date Available: 2025-2026 Closing Date: Until Filled District: West...
Experience performing capacity planning Experience with Windows & Linux Server operating systems Tibco EMS, EDI and Business works a plus...
Location: Enon, OH Job Code: 297791 Posted: Jun 06, 2025 Description: Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American...
*Reliable customer support *Competent technical troubleshooting *A passion for Service Improvement *Experienced Service Management professional *Service Management or Support in a large-scale and diverse...
Reliable customer support Competent technical troubleshooting A passion for Service Improvement Experienced Service Management professional Service Management or Support in a large-scale and diverse...
Implement and maintain Information Technology Service Management System (ITSM)....
Senior Service Desk Manager @ Mentor, OH (Onsite) F2F Final interview
- Mentor, OH
- 13 days ago
- Mentor, OH
- 13 days ago
Qualifications: Bachelor s degree in IT, Business, or related field; or equivalent work experience. 8+ years of experience in IT service management, with at least 3+ years in a leadership or management...
Helpdesk Team Lead The Cleveland Institute of Art (CIA), a national leader in art and design education, is looking for a motivated and tech-savvy IT Help Desk Team Lead to join our Information...
Job Details Job Location: SIERTEK LTD - BEAVERCREEK, OH Position Type: Full Time Salary Range: Undisclosed Description SierTeK proudly serves our clients by providing expertise in the Program...
Sr Solutions Architect, Transmissions Help Desk Lead
- Cleveland, OH
- 24 days ago
- Cleveland, OH
- 24 days ago
Location:For Those Who Work At Home - Various, Ohio 44144Location: Opportunity to work remote but hours are 8a-5p EST, no on callJob Summary:The Sr. Solution Architect plays a key role in...
TitleService Desk ManagerReq NumberINF-25-00011Requisition CategoryActiveFull-Time/Part-TimeFull-TimeLocationRemote, USADescriptionPay Rate:The annual base salary range for this position TBD....
Application Support Specialist Job ID: 25-07841 Job Title: Application Support Specialist Location: Toronto, ON (Hybrid, in office Monday & Tuesday with some flexibility) Duration: 12 months...
Our corporate activities are growing rapidly, and we are currently seeking a full-time, office-based Manager, Application Support to join our IT Infrastructure team. If you want an exciting career...
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- Operating Systems
- Technical Troubleshooting
- IT Operations
- IT Service Management
- IT Leadership
- BMC Remedy
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 7
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Reporting
- Employee Development
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »