Help Desk Manager Jobs in Alpha, OH
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
IT Application Support Specialist
- Miamisburg, OH (14 miles from Alpha, OH)
- 5 days ago
- Miamisburg, OH (14 miles from Alpha, OH)
- 5 days ago
IT Application Support Specialist Job description The Application Support Specialist is accountable for supporting a variety of solutions across the Manufacturing operation....
MES Application Support Specialist (Multiple Locations)
- Miamisburg, OH (14 miles from Alpha, OH)
- 5 days ago
- Miamisburg, OH (14 miles from Alpha, OH)
- 5 days ago
Solution Support Support IT solution availability, reliability, and performance in a 24x7x365 environment....
- Wilmington, OH (20 miles from Alpha, OH)
- 24 days ago
- Wilmington, OH (20 miles from Alpha, OH)
- 24 days ago
Experience performing capacity planning Experience with Windows & Linux Server operating systems Tibco EMS, EDI and Business works a plus...
- Enon, OH (11 miles from Alpha, OH)
- 25 days ago
- Enon, OH (11 miles from Alpha, OH)
- 25 days ago
Provide White Glove support to executives. Support mobile phones by resolving iPhone issues....
Application Support Specialist
- Beavercreek, OH (5 miles from Alpha, OH)
- 30+ days ago
- Beavercreek, OH (5 miles from Alpha, OH)
- 30+ days ago
SierTeK Ltd. is seeking a APPLICATION SUPPORT SPECIALIST to support a REMOTE opportunity....
Demographic Data for Alpha, OH
Moving to Alpha, OH? Find some basic demographic data about Alpha, OH below.
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Salary for Help Desk Manager Jobs in Alpha, OH
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Alpha, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Information Technology Management
- Help Desk Support
- Disaster Recovery
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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