Help Desk Manager Jobs in Willow Spring, NC
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Manager, Technical Support Engineering
- Cary, NC (14 miles from Willow Spring, NC)
- 6 days ago
- Cary, NC (14 miles from Willow Spring, NC)
- 6 days ago
About the job As a Manager, Technical Support (Health Information Exchange), you will manage the SAS North Carolina Health Information Exchange (NC HIE) Technical Support, Participant Help Desk and...
- Raleigh, NC (14 miles from Willow Spring, NC)
- 18 days ago
- Raleigh, NC (14 miles from Willow Spring, NC)
- 18 days ago
The Technical Support Manager will be responsible for managing a world-class Technical Support team supporting all Qualys offerings....
- Clayton, NC (11 miles from Willow Spring, NC)
- 45+ days ago
- Clayton, NC (11 miles from Willow Spring, NC)
- 45+ days ago
Deskside Support EUC L1 Clayton NC - USA 3 days ago Responsibilities: Responsible for delivering the Onsite IT support & services all assigned IT activities.As part of the Local Onsite IT support team...
- Raleigh, NC (14 miles from Willow Spring, NC)
- 45+ days ago
- Raleigh, NC (14 miles from Willow Spring, NC)
- 45+ days ago
Preferred Qualifications: Experience supporting Epic EHR and other clinical systems in a healthcare setting....
Demographic Data for Willow Spring, NC
Moving to Willow Spring, NC? Find some basic demographic data about Willow Spring, NC below.
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Salary for Help Desk Manager Jobs in Willow Spring, NC
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Willow Spring, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- Hyper-V
- BMC Remedy
- Apple OS X
- IT Service Management
- Remote Support
- Windows OS
- Application Support
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Mobile Device Management
- Windows 10
- Incident Management
- Information Technology Management
- VoIP
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Networking
- Engineering
- Customer Satisfaction
- Technical Support
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Mentoring
- Collaboration
- Documentation
- Reporting
- Coaching
- Bachelor's Degree
- Policy Development
- Microsoft Office
- Project Management
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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