Help Desk Manager Jobs in North Carolina
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Familiarity with IT ticketing systems and service management processes....
LIS SECREP: Information Technology Support Manager(Contingency Hire)
- Camp Lejeune, NC
- 3 days ago
- Camp Lejeune, NC
- 3 days ago
Provide help desk support to the entire Team to include subcontractors as required. Coordinate with the KBR corporate IT Helpdesk on new user account creation and maintenance....
Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Overview Connection has a...
Remote WorkBased in St. Louis, Core & Main is a leading distributor of water, sewer, storm drain and fire protection products in the United States. Operating approximately 320 branches nationwide, the...
Posting Number: Regular_0091530 Position Title: End User Support Supervisor Classification Title: Information Systems Support Supervisor Min Salary: $46,473.31 FLSA: NE = Non-Exempt Position Type:...
The Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, including Level 1 support ensuring that customer service standards are met, and that the...
help desk manager Hi I hope you're doing well. EHR Helpdesk Manager- STATE OF NC- HYBRID My name is Haseena , and I m a Senior Talent Acquisition Specialist with UNICORN TECHNOLOGIES LLC ....
Help Desk Lead (Seasonal) Department: Information Technology (IT) Reports to: Director of IT Operations Location This role provides help desk/desktop support onsite primarily in the Mebane...
- Research Triangle Park, NC
- 26 days ago
- Research Triangle Park, NC
- 26 days ago
Title/Role: EHR Helpdesk Lead (1 st Shift) Work Location: RTP, NC (Hybrid) Duration: 12 Months Short Description: The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter...
Deskside Support EUC L1 Clayton NC - USA 3 days ago Responsibilities: Responsible for delivering the Onsite IT support & services all assigned IT activities.As part of the Local Onsite IT support...
EHR Helpdesk Manager Job Description: Responsibilities: Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities. Oversee ticket management...
PURPOSE OF THE JOB The IT Help Desk Manager will oversee accurate equipment inventory and ensure all interactions are properly documented within Hawthorne's ticketing system....
Knowledge of relevant industry standards and best practices for service management. Comprehensive understanding of the organization’s business operations....
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- IT Operations
- IT Service Management
- IT Leadership
- BMC Remedy
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Employee Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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