Help Desk Manager Jobs in Raleigh, NC
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
help desk manager Hi I hope you're doing well. EHR Helpdesk Manager- STATE OF NC- HYBRID My name is Haseena , and I m a Senior Talent Acquisition Specialist with UNICORN TECHNOLOGIES LLC ....
- Research Triangle Park, NC (16 miles from Raleigh, NC)
- 26 days ago
- Research Triangle Park, NC (16 miles from Raleigh, NC)
- 26 days ago
Title/Role: EHR Helpdesk Lead (1 st Shift) Work Location: RTP, NC (Hybrid) Duration: 12 Months Short Description: The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter...
- Clayton, NC (14 miles from Raleigh, NC)
- 27 days ago
- Clayton, NC (14 miles from Raleigh, NC)
- 27 days ago
Deskside Support EUC L1 Clayton NC - USA 3 days ago Responsibilities: Responsible for delivering the Onsite IT support & services all assigned IT activities.As part of the Local Onsite IT support...
EHR Helpdesk Manager Job Description: Responsibilities: Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities. Oversee ticket management...
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
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Title Synonyms
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Salary for Help Desk Manager Jobs in Raleigh, NC
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- IT Operations
- IT Service Management
- IT Leadership
- BMC Remedy
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Employee Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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