Help Desk Manager Jobs in Whitestone, NY
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist
- New York, NY (9 miles from Whitestone, NY)
- 3 days ago
- New York, NY (9 miles from Whitestone, NY)
- 3 days ago
systems, data communications systems, capacity planning, and/or on-line applications programming....
Application Support Specialist
- Queens Village, NY (5 miles from Whitestone, NY)
- 4 days ago
- Queens Village, NY (5 miles from Whitestone, NY)
- 4 days ago
systems, data communications systems, capacity planning, and/or on-line applications programming....
Senior Operations Support Manager
- Montvale, NJ (22 miles from Whitestone, NY)
- 19 days ago
- Montvale, NJ (22 miles from Whitestone, NY)
- 19 days ago
Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy,...
- New York, NY (9 miles from Whitestone, NY)
- 24 days ago
- New York, NY (9 miles from Whitestone, NY)
- 24 days ago
Software Guidance & Assistance, Inc., (SGA) is seeking an experienced IT Helpdesk Manager for a Right-to-Hire Contractor assignment with one of our premier Financial Services clients in mid-town...
- New York, NY (9 miles from Whitestone, NY)
- 30+ days ago
- New York, NY (9 miles from Whitestone, NY)
- 30+ days ago
up and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Good knowledge/hands-on supporting VDI...
- New York, NY (9 miles from Whitestone, NY)
- 30+ days ago
- New York, NY (9 miles from Whitestone, NY)
- 30+ days ago
Our mission: Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety...
- New York, NY (9 miles from Whitestone, NY)
- 30+ days ago
- New York, NY (9 miles from Whitestone, NY)
- 30+ days ago
About the team: As part of the Solutions and Services Department, you will be joining the Global Customer Delivery Team, composed of eight Technical Support Engineers and Technical Account...
- New York, NY (9 miles from Whitestone, NY)
- 45+ days ago
- New York, NY (9 miles from Whitestone, NY)
- 45+ days ago
IT Helpdesk Manager Empire State Realty Trust - 3.1 New York, NY Job Details Full-time $130,000 - $145,000 a year 2 hours ago Benefits Paid parental leave AD&D insurance Disability insurance...
Application Support Specialist
- Jersey City, NJ (14 miles from Whitestone, NY)
- 45+ days ago
- Jersey City, NJ (14 miles from Whitestone, NY)
- 45+ days ago
Salary Range: USD 120,000.00 - 240,000.00 per year Company Description Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500...
Remote WorkLevel 1 Deskside Support Technician
- Long Island City, NY (7 miles from Whitestone, NY)
- 60+ days ago
- Long Island City, NY (7 miles from Whitestone, NY)
- 60+ days ago
Overview At LiveOnNY we save lives, provide comfort, and strengthen legacies through organ, eye and tissue donation for the 13 million New Yorkers we serve. The Level 1 Deskside Support...
Level 2 Deskside Support Technician
- Long Island City, NY (7 miles from Whitestone, NY)
- 60+ days ago
- Long Island City, NY (7 miles from Whitestone, NY)
- 60+ days ago
Overview The Level 2 Deskside Support Technician: will provide advanced support for hardware, software, network, CCaaS, and IP Telephony systems. This position includes overseeing escalated...
Application Support Specialist, 9171-309-N
- Brooklyn, NY (11 miles from Whitestone, NY)
- 90+ days ago
- Brooklyn, NY (11 miles from Whitestone, NY)
- 90+ days ago
For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and...
Demographic Data for Whitestone, NY
Moving to Whitestone, NY? Find some basic demographic data about Whitestone, NY below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Whitestone, NY
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Whitestone, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Healthcare IT
- VPN
- Operating Systems
- Technical Troubleshooting
- Knowledge Management
- Apple OS X
- IT Operations
- IT Service Management
- IT Leadership
- Application Support
- BMC Remedy
- TCP/IP
- Remote Support
- Windows 10
- Service Delivery
- Mobile Device Management
- Incident Management
- VoIP
- Help Desk Support
- ServiceNow
- IT Support
- Mac Skills
- ITIL
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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