Help Desk Manager Jobs in Roslyn, NY
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- New York, NY (18 miles from Roslyn, NY)
- 4 hours ago
- New York, NY (18 miles from Roslyn, NY)
- 4 hours ago
The Division of Administration provides a wide range of support services throughout ACS to ensure all Divisions receive adequate and efficient support services to carry out their respective missions...
Level 1 Deskside Support Technician
- Long Island City, NY (15 miles from Roslyn, NY)
- 17 hours ago
- Long Island City, NY (15 miles from Roslyn, NY)
- 17 hours ago
Respond promptly to service tickets and escalate complex issues to Level 2 support when required....
- New York, NY (18 miles from Roslyn, NY)
- 1 day ago
- New York, NY (18 miles from Roslyn, NY)
- 1 day ago
Technology Skills: In-depth knowledge of Microsoft Windows operating systems, including configuration, troubleshooting, and optimization....
Application Support Specialist
- New York, NY (18 miles from Roslyn, NY)
- 11 days ago
- New York, NY (18 miles from Roslyn, NY)
- 11 days ago
The Applications Support Specialist will be responsible for providing guidance and support for various applications and end-user training on custom-built and off-the-shelf computer applications to help...
Help Desk Manager / Project Manager
- New York, NY (18 miles from Roslyn, NY)
- 12 days ago
- New York, NY (18 miles from Roslyn, NY)
- 12 days ago
Help Desk Manager / Project Manager LaSalle Network is hiring a Help Desk Manager / Project Manager for an onsite role based in New York, NY or Long Island, NY....
Application Support Specialist
- East Elmhurst, NY (11 miles from Roslyn, NY)
- 13 days ago
- East Elmhurst, NY (11 miles from Roslyn, NY)
- 13 days ago
systems, data communications systems, capacity planning, and/or on-line applications programming.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting...
- New York, NY (18 miles from Roslyn, NY)
- 20 days ago
- New York, NY (18 miles from Roslyn, NY)
- 20 days ago
Partner with Office Manages and key stakeholders on IT support issues and continual improvements. Work closely with your counterpart in the UK to ensure standardization and collaborative working....
Application Support Specialist
- Queens Village, NY (7 miles from Roslyn, NY)
- 30+ days ago
- Queens Village, NY (7 miles from Roslyn, NY)
- 30+ days ago
systems, data communications systems, capacity planning, and/or on-line applications programming....
- New York, NY (18 miles from Roslyn, NY)
- 45+ days ago
- New York, NY (18 miles from Roslyn, NY)
- 45+ days ago
Collaboration with other IT teams and departments to ensure seamless integration and support for company-wide initiatives is also critical....
- New York, NY (18 miles from Roslyn, NY)
- 60+ days ago
- New York, NY (18 miles from Roslyn, NY)
- 60+ days ago
We are looking to grow our customer & technical support teams in Istanbul....
Application Support Specialist
- Jersey City, NJ (22 miles from Roslyn, NY)
- 60+ days ago
- Jersey City, NJ (22 miles from Roslyn, NY)
- 60+ days ago
Group Details Working as part of a global team with specific responsibility for supporting and maintaining the trading system....
Remote WorkLevel 2 Deskside Support Technician
- Long Island City, NY (15 miles from Roslyn, NY)
- 90+ days ago
- Long Island City, NY (15 miles from Roslyn, NY)
- 90+ days ago
The Level 2 Deskside Support Technician: will provide advanced support for hardware, software, network, CCaaS, and IP Telephony systems....
Demographic Data for Roslyn, NY
Moving to Roslyn, NY? Find some basic demographic data about Roslyn, NY below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Roslyn, NY
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Roslyn, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Information Technology Management
- Help Desk Support
- Disaster Recovery
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- SQL
- Microsoft Active Directory
- Continuous Improvement
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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