Help Desk Manager Jobs in Harriman, NY
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Montvale, NJ (17 miles from Harriman, NY)
- 1 day ago
- Montvale, NJ (17 miles from Harriman, NY)
- 1 day ago
support....
Remote Work- Ringwood, NJ (14 miles from Harriman, NY)
- 2 days ago
- Ringwood, NJ (14 miles from Harriman, NY)
- 2 days ago
Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy....
Project Assistant (Application Support Specialist) (Helen Hayes Hospital) - 93703
- West Haverstraw, NY (11 miles from Harriman, NY)
- 8 days ago
- West Haverstraw, NY (11 miles from Harriman, NY)
- 8 days ago
of the Project Assistant item will serve as Application Support Specialist and will manage and support computer programs dealing with the most sensitive hospital information including medical records...
Senior Operations Support Manager
- Montvale, NJ (17 miles from Harriman, NY)
- 45+ days ago
- Montvale, NJ (17 miles from Harriman, NY)
- 45+ days ago
This role requires a deep understanding of Azure services, infrastructure management, and the ability to lead a team of cloud operations and support professionals....
- Ossining, NY (17 miles from Harriman, NY)
- 45+ days ago
- Ossining, NY (17 miles from Harriman, NY)
- 45+ days ago
Manage projects that fall under Desktop Support team s sphere of responsibility....
Demographic Data for Harriman, NY
Moving to Harriman, NY? Find some basic demographic data about Harriman, NY below.
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Salary for Help Desk Manager Jobs in Harriman, NY
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Harriman, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- DNS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- SQL
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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