Help Desk Manager Jobs in Greenvale, NY
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- New York, NY (19 miles from Greenvale, NY)
- 15 hours ago
- New York, NY (19 miles from Greenvale, NY)
- 15 hours ago
Technology Skills: In-depth knowledge of Microsoft Windows operating systems, including configuration, troubleshooting, and optimization....
Application Support Specialist
- New York, NY (19 miles from Greenvale, NY)
- 10 days ago
- New York, NY (19 miles from Greenvale, NY)
- 10 days ago
The Applications Support Specialist will be responsible for providing guidance and support for various applications and end-user training on custom-built and off-the-shelf computer applications to help...
Help Desk Manager / Project Manager
- New York, NY (19 miles from Greenvale, NY)
- 11 days ago
- New York, NY (19 miles from Greenvale, NY)
- 11 days ago
Help Desk Manager / Project Manager LaSalle Network is hiring a Help Desk Manager / Project Manager for an onsite role based in New York, NY or Long Island, NY....
Application Support Specialist
- East Elmhurst, NY (13 miles from Greenvale, NY)
- 12 days ago
- East Elmhurst, NY (13 miles from Greenvale, NY)
- 12 days ago
systems, data communications systems, capacity planning, and/or on-line applications programming.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting...
- New York, NY (19 miles from Greenvale, NY)
- 18 days ago
- New York, NY (19 miles from Greenvale, NY)
- 18 days ago
Partner with Office Manages and key stakeholders on IT support issues and continual improvements. Work closely with your counterpart in the UK to ensure standardization and collaborative working....
Application Support Specialist
- Queens Village, NY (8 miles from Greenvale, NY)
- 29 days ago
- Queens Village, NY (8 miles from Greenvale, NY)
- 29 days ago
systems, data communications systems, capacity planning, and/or on-line applications programming....
- New York, NY (19 miles from Greenvale, NY)
- 45+ days ago
- New York, NY (19 miles from Greenvale, NY)
- 45+ days ago
Collaboration with other IT teams and departments to ensure seamless integration and support for company-wide initiatives is also critical....
- New York, NY (19 miles from Greenvale, NY)
- 60+ days ago
- New York, NY (19 miles from Greenvale, NY)
- 60+ days ago
We are looking to grow our customer & technical support teams in Istanbul....
Application Support Specialist
- Jersey City, NJ (24 miles from Greenvale, NY)
- 60+ days ago
- Jersey City, NJ (24 miles from Greenvale, NY)
- 60+ days ago
Group Details Working as part of a global team with specific responsibility for supporting and maintaining the trading system....
Remote WorkLevel 2 Deskside Support Technician
- Long Island City, NY (16 miles from Greenvale, NY)
- 90+ days ago
- Long Island City, NY (16 miles from Greenvale, NY)
- 90+ days ago
Overview The Level 2 Deskside Support Technician: will provide advanced support for hardware, software, network, CCaaS, and IP Telephony systems....
Demographic Data for Greenvale, NY
Moving to Greenvale, NY? Find some basic demographic data about Greenvale, NY below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Greenvale, NY
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Greenvale, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- DNS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- SQL
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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