Help Desk Manager Jobs in Garden City South, NY
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- New Rochelle, NY (15 miles from Garden City South, NY)
- 3 days ago
- New Rochelle, NY (15 miles from Garden City South, NY)
- 3 days ago
Desk Manager plays a vital role in supporting the daily operations of the University’s IT Help Desk....
- Hoboken, NJ (20 miles from Garden City South, NY)
- 8 days ago
- Hoboken, NJ (20 miles from Garden City South, NY)
- 8 days ago
A support group will consist of multiple applications supporting multiple business lines....
- New York, NY (18 miles from Garden City South, NY)
- 16 days ago
- New York, NY (18 miles from Garden City South, NY)
- 16 days ago
Conduct regular quality evaluations to maintain high support standards....
Trading Desk Application Support Specialist
- New York, NY (18 miles from Garden City South, NY)
- 20 days ago
- New York, NY (18 miles from Garden City South, NY)
- 20 days ago
Trading Application Support, work closely with all Traders to support with their setup, trading issues and application support for the DWS Trading business....
- New York, NY (18 miles from Garden City South, NY)
- 23 days ago
- New York, NY (18 miles from Garden City South, NY)
- 23 days ago
Ensure alignment to ITIL, SOPs, or other applicable service management frameworks. Support audit preparation by providing relevant documentation and records....
- New York, NY (18 miles from Garden City South, NY)
- 45+ days ago
- New York, NY (18 miles from Garden City South, NY)
- 45+ days ago
Partner with Office Manages and key stakeholders on IT support issues and continual improvements. Work closely with your counterpart in the UK to ensure standardization and collaborative working....
Application Support Specialist
- Jersey City, NJ (23 miles from Garden City South, NY)
- 90+ days ago
- Jersey City, NJ (23 miles from Garden City South, NY)
- 90+ days ago
Group Details Working as part of a global team with specific responsibility for supporting and maintaining the trading system....
Remote WorkDemographic Data for Garden City South, NY
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Salary for Help Desk Manager Jobs in Garden City South, NY
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Garden City South, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- Client Support
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Drupal CMS
- Windows OS
- Application Support
- Infrastructure Management
- Backup
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- Zendesk
- IT Support
- ServiceNow
- ITIL
- Installation
- Resolution
- Microsoft SharePoint
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Education Experience
- Documentation
- Verbal Communication
- Telephone Skills
- Mentoring
- Collaboration
- Reporting
- Coaching
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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