Help Desk Manager Jobs in Carle Place, NY
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Level 1 Deskside Support Technician
- New York, NY (20 miles from Carle Place, NY)
- 21 hours ago
- New York, NY (20 miles from Carle Place, NY)
- 21 hours ago
Respond promptly to service tickets and escalate complex issues to Level 2 support when required....
Level 2 Deskside Support Technician
- New York, NY (20 miles from Carle Place, NY)
- 21 hours ago
- New York, NY (20 miles from Carle Place, NY)
- 21 hours ago
The Level 2 Deskside Support Technician: will provide advanced support for hardware, software, network, CCaaS, and IP Telephony systems....
- New York, NY (20 miles from Carle Place, NY)
- 2 days ago
- New York, NY (20 miles from Carle Place, NY)
- 2 days ago
The Division of Administration provides a wide range of support services throughout ACS to ensure all Divisions receive adequate and efficient support services to carry out their respective missions...
- New York, NY (20 miles from Carle Place, NY)
- 3 days ago
- New York, NY (20 miles from Carle Place, NY)
- 3 days ago
Technology Skills: In-depth knowledge of Microsoft Windows operating systems, including configuration, troubleshooting, and optimization....
Help Desk Manager / Project Manager
- New York, NY (20 miles from Carle Place, NY)
- 14 days ago
- New York, NY (20 miles from Carle Place, NY)
- 14 days ago
Help Desk Manager / Project Manager LaSalle Network is hiring a Help Desk Manager / Project Manager for an onsite role based in New York, NY or Long Island, NY....
Application Support Specialist
- East Elmhurst, NY (13 miles from Carle Place, NY)
- 15 days ago
- East Elmhurst, NY (13 miles from Carle Place, NY)
- 15 days ago
systems, data communications systems, capacity planning, and/or on-line applications programming.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting...
- New York, NY (20 miles from Carle Place, NY)
- 22 days ago
- New York, NY (20 miles from Carle Place, NY)
- 22 days ago
Partner with Office Manages and key stakeholders on IT support issues and continual improvements. Work closely with your counterpart in the UK to ensure standardization and collaborative working....
Application Support Specialist
- Queens Village, NY (7 miles from Carle Place, NY)
- 30+ days ago
- Queens Village, NY (7 miles from Carle Place, NY)
- 30+ days ago
systems, data communications systems, capacity planning, and/or on-line applications programming....
- New York, NY (20 miles from Carle Place, NY)
- 60+ days ago
- New York, NY (20 miles from Carle Place, NY)
- 60+ days ago
We are looking to grow our customer & technical support teams in Istanbul....
Application Support Specialist
- Jersey City, NJ (24 miles from Carle Place, NY)
- 60+ days ago
- Jersey City, NJ (24 miles from Carle Place, NY)
- 60+ days ago
Group Details Working as part of a global team with specific responsibility for supporting and maintaining the trading system....
Remote WorkDemographic Data for Carle Place, NY
Moving to Carle Place, NY? Find some basic demographic data about Carle Place, NY below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Carle Place, NY
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Carle Place, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- Apple OS X
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- DNS
- Knowledge Management
- Electronic Data Interchange
- Infrastructure Management
- Mobile Device Management
- Windows 10
- Incident Management
- VoIP
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Networking
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »