Help Desk Manager Jobs in Weehawken, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Epic Prelude Application Support Specialist - 5876600
- New York City, NY (3 miles from Weehawken, NJ)
- 4 hours ago
- New York City, NY (3 miles from Weehawken, NJ)
- 4 hours ago
Job Description Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently...
- New York, NY (1 mile from Weehawken, NJ)
- 1 day ago
- New York, NY (1 mile from Weehawken, NJ)
- 1 day ago
Ensure alignment to ITIL, SOPs, or other applicable service management frameworks. Support audit preparation by providing relevant documentation and records....
Application Support Manager - Capital Markets
- New York, NY (1 mile from Weehawken, NJ)
- 6 days ago
- New York, NY (1 mile from Weehawken, NJ)
- 6 days ago
Support Strategy: Define and execute a strategy for production support, implementing a follow the sun, proactive and automated support environment and procedures....
- New York, NY (1 mile from Weehawken, NJ)
- 7 days ago
- New York, NY (1 mile from Weehawken, NJ)
- 7 days ago
Conduct regular quality evaluations to maintain high support standards....
Manager - Applications Support
- New York, NY (1 mile from Weehawken, NJ)
- 9 days ago
- New York, NY (1 mile from Weehawken, NJ)
- 9 days ago
Elicit and write business and system functional and non-functional requirements including usability, reliability, performance and support requirements of a system....
Application Support Specialist, 9171-309-N
- Brooklyn, NY (5 miles from Weehawken, NJ)
- 11 days ago
- Brooklyn, NY (5 miles from Weehawken, NJ)
- 11 days ago
Reporting to the Associate Director IT Clinical Systems, the Application Support Specialist’s role is to define, develop, test, analyze, and maintain software applications in support of the achievement...
- New York City, NY (3 miles from Weehawken, NJ)
- 16 days ago
- New York City, NY (3 miles from Weehawken, NJ)
- 16 days ago
This role reports to the Senior Manager, Technical Support and contributes to the broader maturity, quality, and scalability of our global support function....
- New Rochelle, NY (15 miles from Weehawken, NJ)
- 22 days ago
- New Rochelle, NY (15 miles from Weehawken, NJ)
- 22 days ago
Desk Manager plays a vital role in supporting the daily operations of the University’s IT Help Desk....
- Hoboken, NJ (1 mile from Weehawken, NJ)
- 27 days ago
- Hoboken, NJ (1 mile from Weehawken, NJ)
- 27 days ago
A support group will consist of multiple applications supporting multiple business lines....
Trading Desk Application Support Specialist
- New York, NY (1 mile from Weehawken, NJ)
- 30+ days ago
- New York, NY (1 mile from Weehawken, NJ)
- 30+ days ago
Trading Application Support, work closely with all Traders to support with their setup, trading issues and application support for the DWS Trading business....
- Mahwah, NJ (22 miles from Weehawken, NJ)
- 30+ days ago
- Mahwah, NJ (22 miles from Weehawken, NJ)
- 30+ days ago
Qualifications: 2 years leadership / supervisory experience 7+ years of experience with end user support & desktop support 7+ years of experience with Windows operating system, local/network installation...
Remote Work- New York, NY (1 mile from Weehawken, NJ)
- 60+ days ago
- New York, NY (1 mile from Weehawken, NJ)
- 60+ days ago
Partner with Office Manages and key stakeholders on IT support issues and continual improvements. Work closely with your counterpart in the UK to ensure standardization and collaborative working....
Application Support Specialist
- Jersey City, NJ (4 miles from Weehawken, NJ)
- 90+ days ago
- Jersey City, NJ (4 miles from Weehawken, NJ)
- 90+ days ago
Group Details Working as part of a global team with specific responsibility for supporting and maintaining the trading system....
Remote WorkDemographic Data for Weehawken, NJ
Moving to Weehawken, NJ? Find some basic demographic data about Weehawken, NJ below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Weehawken, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Weehawken, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Windows Forms
- Computer Science
- Printer Support
- Virus Removal
- Network Infrastructure
- IT Strategy
- Operating Systems
- Technical Troubleshooting
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Infrastructure Management
- Windows OS
- Application Support
- Windows 10
- Change Control
- Mobile Device Management
- Service Delivery
- Knowledge Management
- Incident Management
- MacOS
- Help Desk Support
- R Programming
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Electronic Health Record
- Mac Skills
- Installation
- Information Technology
- Resolution
- Epic
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Coaching
- Collaboration
- Reporting
- Flexibility
- Inventory Management
- Interpersonal Skills
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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