Help Desk Manager Jobs in Warren, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Sr. Mgr, Desktop Engineering & Messaging
- Horizon Blue Cross Blue Shield of New Jersey
- Newark, NJ (19 miles from Warren, NJ)
- 19 days ago
- Newark, NJ (19 miles from Warren, NJ)
- 19 days ago
Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jerseys health solutions leader driving innovations that improve...
HybridServiceNow Platform & Enterprise Applications Support Manager
- Mizuho Americas Services LLC
- Woodbridge, NJ (12 miles from Warren, NJ)
- 30+ days ago
- Woodbridge, NJ (12 miles from Warren, NJ)
- 30+ days ago
Join Mizuho as a ServiceNow Platform & Enterprise Applications Support Manager! In this role you will be accountable for the overall operational stability, governance, and control environment of...
HybridDevSecOps Manager Application Support (Web3)
- DTCC
- Jersey City, NJ (23 miles from Warren, NJ)
- 45+ days ago
- Jersey City, NJ (23 miles from Warren, NJ)
- 45+ days ago
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At...
HybridManager, Help Desk & Production Lab
- KYOCERA Document Solutions America, Inc.
- Fairfield, NJ (20 miles from Warren, NJ)
- 45+ days ago
- Fairfield, NJ (20 miles from Warren, NJ)
- 45+ days ago
. + Hands-on experience with ServiceNow or similar IT service management platforms. + Strong background in escalation management and quality assurance for customer-facing technical content....
In PersonDemographic Data for Warren, NJ
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Salary for Help Desk Manager Jobs in Warren, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Warren, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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