Help Desk Manager Jobs in Roselle, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Manager - Capital Markets
- New York, NY (15 miles from Roselle, NJ)
- 1 day ago
- New York, NY (15 miles from Roselle, NJ)
- 1 day ago
Support Strategy: Define and execute a strategy for production support, implementing a follow the sun, proactive and automated support environment and procedures....
- New York, NY (15 miles from Roselle, NJ)
- 2 days ago
- New York, NY (15 miles from Roselle, NJ)
- 2 days ago
Conduct regular quality evaluations to maintain high support standards....
Manager - Applications Support
- New York, NY (15 miles from Roselle, NJ)
- 3 days ago
- New York, NY (15 miles from Roselle, NJ)
- 3 days ago
Elicit and write business and system functional and non-functional requirements including usability, reliability, performance and support requirements of a system....
Application Support Specialist, 9171-309-N
- Brooklyn, NY (14 miles from Roselle, NJ)
- 5 days ago
- Brooklyn, NY (14 miles from Roselle, NJ)
- 5 days ago
Reporting to the Associate Director IT Clinical Systems, the Application Support Specialist’s role is to define, develop, test, analyze, and maintain software applications in support of the achievement...
- New York City, NY (13 miles from Roselle, NJ)
- 10 days ago
- New York City, NY (13 miles from Roselle, NJ)
- 10 days ago
This role reports to the Senior Manager, Technical Support and contributes to the broader maturity, quality, and scalability of our global support function....
Assistant Help Desk Supervisor Rutgers University
- New Brunswick, NJ (14 miles from Roselle, NJ)
- 10 days ago
- New Brunswick, NJ (14 miles from Roselle, NJ)
- 10 days ago
Minimum Education and Experience: Working knowledge of desktop software and operating systems currently in use with a combination of two years education/experience....
- Hoboken, NJ (13 miles from Roselle, NJ)
- 22 days ago
- Hoboken, NJ (13 miles from Roselle, NJ)
- 22 days ago
A support group will consist of multiple applications supporting multiple business lines....
Trading Desk Application Support Specialist
- New York, NY (15 miles from Roselle, NJ)
- 30+ days ago
- New York, NY (15 miles from Roselle, NJ)
- 30+ days ago
Trading Application Support, work closely with all Traders to support with their setup, trading issues and application support for the DWS Trading business....
- Somerset, NJ (17 miles from Roselle, NJ)
- 60+ days ago
- Somerset, NJ (17 miles from Roselle, NJ)
- 60+ days ago
Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management....
- New York, NY (15 miles from Roselle, NJ)
- 60+ days ago
- New York, NY (15 miles from Roselle, NJ)
- 60+ days ago
Partner with Office Manages and key stakeholders on IT support issues and continual improvements. Work closely with your counterpart in the UK to ensure standardization and collaborative working....
Application Support Specialist
- Jersey City, NJ (10 miles from Roselle, NJ)
- 90+ days ago
- Jersey City, NJ (10 miles from Roselle, NJ)
- 90+ days ago
Group Details Working as part of a global team with specific responsibility for supporting and maintaining the trading system....
Remote WorkDemographic Data for Roselle, NJ
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Salary for Help Desk Manager Jobs in Roselle, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Roselle, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Windows Forms
- Computer Science
- Virus Removal
- Network Infrastructure
- Technical Troubleshooting
- Network Operations
- Client Support
- Operating Systems
- IT Leadership
- Problem Management
- BMC Remedy
- Apple OS X
- IT Service Management
- Remote Support
- Infrastructure Management
- Windows OS
- Application Support
- Windows 10
- Change Control
- Backup
- Service Delivery
- Mobile Device Management
- Knowledge Management
- Incident Management
- MacOS
- Help Desk Support
- R Programming
- IT Support
- ServiceNow
- ITIL
- Apple iOS
- Installation
- Resolution
- Information Technology
- Onboarding
- Microsoft Office 365
- Continuous Improvement
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Verbal Communication
- Coaching
- Collaboration
- Reporting
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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