Help Desk Manager Jobs in Roselle, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Senior Operations Support Manager- Montvale, NJ and Edison, NJ- Full Time only
- Edison, NJ (11 miles from Roselle, NJ)
- 8 days ago
- Edison, NJ (11 miles from Roselle, NJ)
- 8 days ago
Senior Operations Support Manager- Montvale, NJ and Edison, NJ- Full Time only [Edison, NJ, 08906],[Montvale, NJ, 07645] | 2025-05-20 09:33:36 Job Description Senior Operations Support Manager-...
TrackWise Application Support Specialist
- Somerset, NJ (17 miles from Roselle, NJ)
- 9 days ago
- Somerset, NJ (17 miles from Roselle, NJ)
- 9 days ago
MSP Owner: William Bristol Location: ~Somerset~ Duration: 6 months Experience with TrackWise application support, support standards and processes like SLAs, incident management, problem...
IT Manager, Service Desk Problem Mgmt
- Morris Plains, NJ (18 miles from Roselle, NJ)
- 12 days ago
- Morris Plains, NJ (18 miles from Roselle, NJ)
- 12 days ago
management tools Continuous improvement mindset and experience implementing process enhancements...
Tech II, Deskside Support - 1st Shift
- Monroe Township, NJ (23 miles from Roselle, NJ)
- 14 days ago
- Monroe Township, NJ (23 miles from Roselle, NJ)
- 14 days ago
Logistics at full potential. At GXO, were constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work...
- New York, NY (15 miles from Roselle, NJ)
- 15 days ago
- New York, NY (15 miles from Roselle, NJ)
- 15 days ago
Software Guidance & Assistance, Inc., (SGA) is seeking an experienced IT Helpdesk Manager for a Right-to-Hire Contractor assignment with one of our premier Financial Services clients in mid-town...
- New York, NY (15 miles from Roselle, NJ)
- 23 days ago
- New York, NY (15 miles from Roselle, NJ)
- 23 days ago
Strong technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Excellent communication and customer service...
- New York, NY (15 miles from Roselle, NJ)
- 23 days ago
- New York, NY (15 miles from Roselle, NJ)
- 23 days ago
up and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Good knowledge/hands-on supporting VDI...
Application Support Specialist
- New York, NY (15 miles from Roselle, NJ)
- 24 days ago
- New York, NY (15 miles from Roselle, NJ)
- 24 days ago
Insight Global is looking for L3 Application Support Specialist to join one the largest global financial institutions onsite 5x a week in downtown Manhattan. They will be joining AppBank...
- New York, NY (15 miles from Roselle, NJ)
- 30+ days ago
- New York, NY (15 miles from Roselle, NJ)
- 30+ days ago
Our mission: Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety...
- New York, NY (15 miles from Roselle, NJ)
- 30+ days ago
- New York, NY (15 miles from Roselle, NJ)
- 30+ days ago
About the team: As part of the Solutions and Services Department, you will be joining the Global Customer Delivery Team, composed of eight Technical Support Engineers and Technical Account...
- New York, NY (15 miles from Roselle, NJ)
- 45+ days ago
- New York, NY (15 miles from Roselle, NJ)
- 45+ days ago
IT Helpdesk Manager Empire State Realty Trust - 3.1 New York, NY Job Details Full-time $130,000 - $145,000 a year 2 hours ago Benefits Paid parental leave AD&D insurance Disability insurance...
Application Support Specialist
- Jersey City, NJ (10 miles from Roselle, NJ)
- 45+ days ago
- Jersey City, NJ (10 miles from Roselle, NJ)
- 45+ days ago
Salary Range: USD 120,000.00 - 240,000.00 per year Company Description Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500...
Remote Work- New York, NY (15 miles from Roselle, NJ)
- 60+ days ago
- New York, NY (15 miles from Roselle, NJ)
- 60+ days ago
Tech Support Manager As the Technical Support Manager, you will lead and oversee the Technical Support Engineers within the End User Services team. Your role will be critical in ensuring that the...
Level 1 Deskside Support Technician
- Long Island City, NY (18 miles from Roselle, NJ)
- 60+ days ago
- Long Island City, NY (18 miles from Roselle, NJ)
- 60+ days ago
Overview At LiveOnNY we save lives, provide comfort, and strengthen legacies through organ, eye and tissue donation for the 13 million New Yorkers we serve. The Level 1 Deskside Support...
Level 2 Deskside Support Technician
- Long Island City, NY (18 miles from Roselle, NJ)
- 60+ days ago
- Long Island City, NY (18 miles from Roselle, NJ)
- 60+ days ago
Overview The Level 2 Deskside Support Technician: will provide advanced support for hardware, software, network, CCaaS, and IP Telephony systems. This position includes overseeing escalated...
Demographic Data for Roselle, NJ
Moving to Roselle, NJ? Find some basic demographic data about Roselle, NJ below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Roselle, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Roselle, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Healthcare IT
- Operating Systems
- Ansible
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- Remote Support
- Backup
- Windows 10
- Service Delivery
- VMware
- Virtualization
- Mobile Device Management
- Help Desk Support
- Incident Management
- Microsoft Azure
- Customer Success
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- JIRA
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Artificial Intelligence
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Operations Management
- Troubleshooting
- Customer Relations
- Implementation
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Coaching
- Employee Development
- Reporting
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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