Help Desk Manager Jobs in Monmouth Junction, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Assistant Help Desk Supervisor Rutgers University
- New Brunswick, NJ (8 miles from Monmouth Junction, NJ)
- 16 days ago
- New Brunswick, NJ (8 miles from Monmouth Junction, NJ)
- 16 days ago
Minimum Education and Experience: Working knowledge of desktop software and operating systems currently in use with a combination of two years education/experience....
- Branchburg, NJ (13 miles from Monmouth Junction, NJ)
- 25 days ago
- Branchburg, NJ (13 miles from Monmouth Junction, NJ)
- 25 days ago
Excellent teamwork skills Excellent desktop support technical skills Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Remote...
Application Support Specialist
- Langhorne, PA (23 miles from Monmouth Junction, NJ)
- 30+ days ago
- Langhorne, PA (23 miles from Monmouth Junction, NJ)
- 30+ days ago
Must be willing and able to assist in IT help desk support as a backup to other members of the department....
- Somerset, NJ (7 miles from Monmouth Junction, NJ)
- 60+ days ago
- Somerset, NJ (7 miles from Monmouth Junction, NJ)
- 60+ days ago
Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management....
Demographic Data for Monmouth Junction, NJ
Moving to Monmouth Junction, NJ? Find some basic demographic data about Monmouth Junction, NJ below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Monmouth Junction, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Monmouth Junction, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Windows Forms
- Computer Science
- Printer Support
- Virus Removal
- Network Infrastructure
- IT Leadership
- Client Support
- Operating Systems
- Technical Troubleshooting
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Infrastructure Management
- Windows OS
- Application Support
- Windows 10
- Change Control
- Mobile Device Management
- Service Delivery
- Knowledge Management
- Incident Management
- MacOS
- Help Desk Support
- R Programming
- Zendesk
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- Microsoft Office 365
- Continuous Improvement
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Verbal Communication
- Coaching
- Collaboration
- Reporting
- Inventory Management
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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