Help Desk Manager Jobs in Iselin, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Trading Floor Application Support Specialist
- New York, NY (20 miles from Iselin, NJ)
- 5 hours ago
- New York, NY (20 miles from Iselin, NJ)
- 5 hours ago
systems: Linux primarily ITIL Certification or performed in a role that demonstrates application of the principles Scripting languages: Unix Shell, Python SQL (intermediate level: multi-table joins...
Deskside Support Technician -Onsite
- New York, NY (20 miles from Iselin, NJ)
- 7 hours ago
- New York, NY (20 miles from Iselin, NJ)
- 7 hours ago
Deskside Support Technician -Onsite Experience: 5 years Location: New York Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Skills: IT Support, VIP...
IT Manager, Service Desk Problem Mgmt
- Morris Plains, NJ (21 miles from Iselin, NJ)
- 1 day ago
- Morris Plains, NJ (21 miles from Iselin, NJ)
- 1 day ago
management tools Continuous improvement mindset and experience implementing process enhancements Additional Information JOB ID: HRD9085903 Category: Information Technology Location: 115 Tabor Road,...
- New York, NY (20 miles from Iselin, NJ)
- 3 days ago
- New York, NY (20 miles from Iselin, NJ)
- 3 days ago
Our mission: Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety...
- New York, NY (20 miles from Iselin, NJ)
- 3 days ago
- New York, NY (20 miles from Iselin, NJ)
- 3 days ago
About the team: As part of the Solutions and Services Department, you will be joining the Global Customer Delivery Team, composed of eight Technical Support Engineers and Technical Account...
Associate Director, Application Support Specialist
- New York, NY (20 miles from Iselin, NJ)
- 15 days ago
- New York, NY (20 miles from Iselin, NJ)
- 15 days ago
Job Title: Associate Director, Application Support Specialist Department: Information Technology Reports To: Director, Desktop Support FLSA Code: Exempt Estimated Salary: $125,000 - $135,000 Job...
- New York, NY (20 miles from Iselin, NJ)
- 17 days ago
- New York, NY (20 miles from Iselin, NJ)
- 17 days ago
IT Helpdesk Manager Empire State Realty Trust - 3.1 New York, NY Job Details Full-time $130,000 - $145,000 a year 2 hours ago Benefits Paid parental leave AD&D insurance Disability insurance...
- New York, NY (20 miles from Iselin, NJ)
- 19 days ago
- New York, NY (20 miles from Iselin, NJ)
- 19 days ago
As an IT Helpdesk Supervisor at Reliant, you will: + Supervises help desk support staff's daily activities ensuring timely and professional delivery of technical support to staff. + Develops regular...
Application Support Specialist
- Jersey City, NJ (16 miles from Iselin, NJ)
- 20 days ago
- Jersey City, NJ (16 miles from Iselin, NJ)
- 20 days ago
Salary Range: USD 120,000.00 - 240,000.00 per year Company Description Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500...
Remote WorkIT Support Services Manager-Hands-on-MSP
- New York, NY (20 miles from Iselin, NJ)
- 25 days ago
- New York, NY (20 miles from Iselin, NJ)
- 25 days ago
Bachelor s degree in computer science, Information Technology, or related field Strong technical expertise in server administration, network infrastructure, Azure Active Directory management and administering...
Level 1 Deskside Support Technician
- New York, NY (20 miles from Iselin, NJ)
- 30+ days ago
- New York, NY (20 miles from Iselin, NJ)
- 30+ days ago
Overview At LiveOnNY we save lives, provide comfort, and strengthen legacies through organ, eye and tissue donation for the 13 million New Yorkers we serve. The Level 1 Deskside Support...
Level 2 Deskside Support Technician
- New York, NY (20 miles from Iselin, NJ)
- 30+ days ago
- New York, NY (20 miles from Iselin, NJ)
- 30+ days ago
Overview The Level 2 Deskside Support Technician: will provide advanced support for hardware, software, network, CCaaS, and IP Telephony systems. This position includes overseeing escalated...
Enterprise Application Support Manager (Manager of Administration. MIS), Enterprise Support Services
- New York, NY (20 miles from Iselin, NJ)
- 30+ days ago
- New York, NY (20 miles from Iselin, NJ)
- 30+ days ago
Enterprise Application Support Manager (Manager of Administration. MIS), Enterprise Support Services DepartmentENTERPRISE SUPPORT SERVICES Location Manhattan Job ID119695 Civil Service...
- New York, NY (20 miles from Iselin, NJ)
- 30+ days ago
- New York, NY (20 miles from Iselin, NJ)
- 30+ days ago
Tech Support Manager As the Technical Support Manager, you will lead and oversee the Technical Support Engineers within the End User Services team. Your role will be critical in ensuring that the...
- Woodbridge, NJ (1 mile from Iselin, NJ)
- 30+ days ago
- Woodbridge, NJ (1 mile from Iselin, NJ)
- 30+ days ago
Medidata Solutions, Inc. Manager, Technical Support in Iselin , New Jersey Location: Hybrid Medidata follows a hybrid office policy in which employees who are hired for an in-person position are...
Demographic Data for Iselin, NJ
Moving to Iselin, NJ? Find some basic demographic data about Iselin, NJ below.
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Salary for Help Desk Manager Jobs in Iselin, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Iselin, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- VMware
- Remote Support
- Windows 10
- Virtualization
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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