Help Desk Manager Jobs in Iselin, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Sr. Manager - Application Support
- Somerset, NJ (12 miles from Iselin, NJ)
- 11 hours ago
- Somerset, NJ (12 miles from Iselin, NJ)
- 11 hours ago
. + Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management....
- New York, NY (20 miles from Iselin, NJ)
- 1 day ago
- New York, NY (20 miles from Iselin, NJ)
- 1 day ago
Fitch Group is currently seeking a US & LATAM Service Desk Manager based out of our New York office. As a leading, global financial information services provider, Fitch Group delivers vital credit...
IT Manager, Service Desk Problem Management
- Morris Plains, NJ (21 miles from Iselin, NJ)
- 2 days ago
- Morris Plains, NJ (21 miles from Iselin, NJ)
- 2 days ago
management tools + Continuous improvement mindset and experience implementing process enhancements + Self motivated with a bias toward action Honeywell is an equal opportunity employer....
- Edison, NJ (5 miles from Iselin, NJ)
- 5 days ago
- Edison, NJ (5 miles from Iselin, NJ)
- 5 days ago
Certifications: ITIL Foundation certification for service management practices is a plus. Experience with cloud identity management systems....
Application Support Specialist
- New York, NY (20 miles from Iselin, NJ)
- 12 days ago
- New York, NY (20 miles from Iselin, NJ)
- 12 days ago
systems, data communications systems, capacity planning, and/or on-line applications programming....
Senior Operations Support Manager- Montvale, NJ and Edison, NJ- Full Time only
- Edison, NJ (5 miles from Iselin, NJ)
- 25 days ago
- Edison, NJ (5 miles from Iselin, NJ)
- 25 days ago
Senior Operations Support Manager- Montvale, NJ and Edison, NJ- Full Time only [Edison, NJ, 08906],[Montvale, NJ, 07645] | 2025-05-20 09:33:36 Job Description Senior Operations Support Manager-...
TrackWise Application Support Specialist
- Somerset, NJ (12 miles from Iselin, NJ)
- 27 days ago
- Somerset, NJ (12 miles from Iselin, NJ)
- 27 days ago
MSP Owner: William Bristol Location: ~Somerset~ Duration: 6 months Experience with TrackWise application support, support standards and processes like SLAs, incident management, problem...
IT Manager, Service Desk Problem Mgmt
- Morris Plains, NJ (21 miles from Iselin, NJ)
- 29 days ago
- Morris Plains, NJ (21 miles from Iselin, NJ)
- 29 days ago
management tools Continuous improvement mindset and experience implementing process enhancements...
- New York, NY (20 miles from Iselin, NJ)
- 30+ days ago
- New York, NY (20 miles from Iselin, NJ)
- 30+ days ago
Software Guidance & Assistance, Inc., (SGA) is seeking an experienced IT Helpdesk Manager for a Right-to-Hire Contractor assignment with one of our premier Financial Services clients in mid-town...
- New York, NY (20 miles from Iselin, NJ)
- 30+ days ago
- New York, NY (20 miles from Iselin, NJ)
- 30+ days ago
Strong technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Excellent communication and customer service...
- New York, NY (20 miles from Iselin, NJ)
- 30+ days ago
- New York, NY (20 miles from Iselin, NJ)
- 30+ days ago
up and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Good knowledge/hands-on supporting VDI...
- New York, NY (20 miles from Iselin, NJ)
- 45+ days ago
- New York, NY (20 miles from Iselin, NJ)
- 45+ days ago
Our mission: Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety...
- New York, NY (20 miles from Iselin, NJ)
- 45+ days ago
- New York, NY (20 miles from Iselin, NJ)
- 45+ days ago
About the team: As part of the Solutions and Services Department, you will be joining the Global Customer Delivery Team, composed of eight Technical Support Engineers and Technical Account...
Application Support Specialist
- Jersey City, NJ (16 miles from Iselin, NJ)
- 60+ days ago
- Jersey City, NJ (16 miles from Iselin, NJ)
- 60+ days ago
Salary Range: USD 120,000.00 - 240,000.00 per year Company Description Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500...
Remote WorkLevel 1 Deskside Support Technician
- Long Island City, NY (23 miles from Iselin, NJ)
- 60+ days ago
- Long Island City, NY (23 miles from Iselin, NJ)
- 60+ days ago
Overview At LiveOnNY we save lives, provide comfort, and strengthen legacies through organ, eye and tissue donation for the 13 million New Yorkers we serve. The Level 1 Deskside Support...
Demographic Data for Iselin, NJ
Moving to Iselin, NJ? Find some basic demographic data about Iselin, NJ below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Iselin, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Iselin, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- IT Operations
- IT Service Management
- IT Leadership
- BMC Remedy
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Investigation
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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