Help Desk Manager Jobs in Irvington, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Level 1 Deskside Support Technician
- Long Island City, NY (15 miles from Irvington, NJ)
- 11 hours ago
- Long Island City, NY (15 miles from Irvington, NJ)
- 11 hours ago
Respond promptly to service tickets and escalate complex issues to Level 2 support when required....
- New York, NY (12 miles from Irvington, NJ)
- 1 day ago
- New York, NY (12 miles from Irvington, NJ)
- 1 day ago
Technology Skills: In-depth knowledge of Microsoft Windows operating systems, including configuration, troubleshooting, and optimization....
- Montvale, NJ (24 miles from Irvington, NJ)
- 2 days ago
- Montvale, NJ (24 miles from Irvington, NJ)
- 2 days ago
support....
Remote WorkApplication Support Specialist
- New York, NY (12 miles from Irvington, NJ)
- 11 days ago
- New York, NY (12 miles from Irvington, NJ)
- 11 days ago
The Applications Support Specialist will be responsible for providing guidance and support for various applications and end-user training on custom-built and off-the-shelf computer applications to help...
Help Desk Manager / Project Manager
- New York, NY (12 miles from Irvington, NJ)
- 12 days ago
- New York, NY (12 miles from Irvington, NJ)
- 12 days ago
Help Desk Manager / Project Manager LaSalle Network is hiring a Help Desk Manager / Project Manager for an onsite role based in New York, NY or Long Island, NY....
Application Support Specialist
- East Elmhurst, NY (19 miles from Irvington, NJ)
- 13 days ago
- East Elmhurst, NY (19 miles from Irvington, NJ)
- 13 days ago
systems, data communications systems, capacity planning, and/or on-line applications programming.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting...
- Somerset, NJ (21 miles from Irvington, NJ)
- 18 days ago
- Somerset, NJ (21 miles from Irvington, NJ)
- 18 days ago
Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management....
- New York, NY (12 miles from Irvington, NJ)
- 19 days ago
- New York, NY (12 miles from Irvington, NJ)
- 19 days ago
Partner with Office Manages and key stakeholders on IT support issues and continual improvements. Work closely with your counterpart in the UK to ensure standardization and collaborative working....
- Edison, NJ (16 miles from Irvington, NJ)
- 23 days ago
- Edison, NJ (16 miles from Irvington, NJ)
- 23 days ago
Certifications: ITIL Foundation certification for service management practices is a plus. Experience with cloud identity management systems....
Senior Operations Support Manager- Montvale, NJ and Edison, NJ- Full Time only
- Edison, NJ (16 miles from Irvington, NJ)
- 30+ days ago
- Edison, NJ (16 miles from Irvington, NJ)
- 30+ days ago
Senior Operations Support Manager- Montvale, NJ and Edison, NJ- Full Time only [Edison, NJ, 08906],[Montvale, NJ, 07645] | 2025-05-20 09:33:36 Job Description Senior Operations Support Manager- Montvale...
Senior Operations Support Manager
- Montvale, NJ (24 miles from Irvington, NJ)
- 45+ days ago
- Montvale, NJ (24 miles from Irvington, NJ)
- 45+ days ago
This role requires a deep understanding of Azure services, infrastructure management, and the ability to lead a team of cloud operations and support professionals....
- New York, NY (12 miles from Irvington, NJ)
- 45+ days ago
- New York, NY (12 miles from Irvington, NJ)
- 45+ days ago
Collaboration with other IT teams and departments to ensure seamless integration and support for company-wide initiatives is also critical....
- New York, NY (12 miles from Irvington, NJ)
- 60+ days ago
- New York, NY (12 miles from Irvington, NJ)
- 60+ days ago
We are looking to grow our customer & technical support teams in Istanbul....
Application Support Specialist
- Jersey City, NJ (8 miles from Irvington, NJ)
- 60+ days ago
- Jersey City, NJ (8 miles from Irvington, NJ)
- 60+ days ago
Group Details Working as part of a global team with specific responsibility for supporting and maintaining the trading system....
Remote WorkLevel 2 Deskside Support Technician
- Long Island City, NY (15 miles from Irvington, NJ)
- 90+ days ago
- Long Island City, NY (15 miles from Irvington, NJ)
- 90+ days ago
The Level 2 Deskside Support Technician: will provide advanced support for hardware, software, network, CCaaS, and IP Telephony systems....
Demographic Data for Irvington, NJ
Moving to Irvington, NJ? Find some basic demographic data about Irvington, NJ below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Irvington, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Irvington, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Information Technology Management
- Help Desk Support
- Disaster Recovery
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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