Help Desk Manager Jobs in Holmdel, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Sr. Manager - Application Support
- Somerset, NJ (20 miles from Holmdel, NJ)
- 22 hours ago
- Somerset, NJ (20 miles from Holmdel, NJ)
- 22 hours ago
. + Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management....
- Edison, NJ (15 miles from Holmdel, NJ)
- 5 days ago
- Edison, NJ (15 miles from Holmdel, NJ)
- 5 days ago
Certifications: ITIL Foundation certification for service management practices is a plus. Experience with cloud identity management systems....
Senior Operations Support Manager- Montvale, NJ and Edison, NJ- Full Time only
- Edison, NJ (15 miles from Holmdel, NJ)
- 26 days ago
- Edison, NJ (15 miles from Holmdel, NJ)
- 26 days ago
Senior Operations Support Manager- Montvale, NJ and Edison, NJ- Full Time only [Edison, NJ, 08906],[Montvale, NJ, 07645] | 2025-05-20 09:33:36 Job Description Senior Operations Support Manager-...
TrackWise Application Support Specialist
- Somerset, NJ (20 miles from Holmdel, NJ)
- 27 days ago
- Somerset, NJ (20 miles from Holmdel, NJ)
- 27 days ago
MSP Owner: William Bristol Location: ~Somerset~ Duration: 6 months Experience with TrackWise application support, support standards and processes like SLAs, incident management, problem...
- Berkeley Heights, NJ (24 miles from Holmdel, NJ)
- 30+ days ago
- Berkeley Heights, NJ (24 miles from Holmdel, NJ)
- 30+ days ago
IMAC support, including large scale/bulk office moves/re-stack activities (all moves) Support for Operating System, baseload software, MS Office suite and other business applications Support for the...
Application Support Specialist
- Jersey City, NJ (24 miles from Holmdel, NJ)
- 60+ days ago
- Jersey City, NJ (24 miles from Holmdel, NJ)
- 60+ days ago
Salary Range: USD 120,000.00 - 240,000.00 per year Company Description Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500...
Remote WorkApplication Support Specialist, 9171-309-N
- Brooklyn, NY (24 miles from Holmdel, NJ)
- 90+ days ago
- Brooklyn, NY (24 miles from Holmdel, NJ)
- 90+ days ago
For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and...
Demographic Data for Holmdel, NJ
Moving to Holmdel, NJ? Find some basic demographic data about Holmdel, NJ below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Holmdel, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Holmdel, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- BMC Remedy
- IT Operations
- IT Service Management
- IT Leadership
- Service Now PaaS
- Remote Support
- Application Support
- Windows 10
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 7
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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