Help Desk Manager Jobs in Green Village, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist
- New York, NY (23 miles from Green Village, NJ)
- 8 days ago
- New York, NY (23 miles from Green Village, NJ)
- 8 days ago
Hours: Full Time- 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 The NYC Department of Design and Construction, Technology and Innovation Division seeks an Application Support...
Help Desk Manager / Project Manager
- New York, NY (23 miles from Green Village, NJ)
- 9 days ago
- New York, NY (23 miles from Green Village, NJ)
- 9 days ago
Help Desk Manager / Project Manager LaSalle Network is hiring a Help Desk Manager / Project Manager for an onsite role based in New York, NY or Long Island, NY....
Sr. Manager - Application Support
- Somerset, NJ (16 miles from Green Village, NJ)
- 15 days ago
- Somerset, NJ (16 miles from Green Village, NJ)
- 15 days ago
Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management....
- New York, NY (23 miles from Green Village, NJ)
- 17 days ago
- New York, NY (23 miles from Green Village, NJ)
- 17 days ago
Fitch Group is currently seeking a US & LATAM Service Desk Manager based out of our New York office. As a leading, global financial information services provider, Fitch Group delivers vital credit...
- Edison, NJ (15 miles from Green Village, NJ)
- 20 days ago
- Edison, NJ (15 miles from Green Village, NJ)
- 20 days ago
Certifications: ITIL Foundation certification for service management practices is a plus. Experience with cloud identity management systems....
Senior Operations Support Manager- Montvale, NJ and Edison, NJ- Full Time only
- Edison, NJ (15 miles from Green Village, NJ)
- 30+ days ago
- Edison, NJ (15 miles from Green Village, NJ)
- 30+ days ago
Senior Operations Support Manager- Montvale, NJ and Edison, NJ- Full Time only [Edison, NJ, 08906],[Montvale, NJ, 07645] | 2025-05-20 09:33:36 Job Description Senior Operations Support Manager-...
- New York, NY (23 miles from Green Village, NJ)
- 45+ days ago
- New York, NY (23 miles from Green Village, NJ)
- 45+ days ago
Software Guidance & Assistance, Inc., (SGA) is seeking an experienced IT Helpdesk Manager for a Right-to-Hire Contractor assignment with one of our premier Financial Services clients in mid-town...
- New York, NY (23 miles from Green Village, NJ)
- 60+ days ago
- New York, NY (23 miles from Green Village, NJ)
- 60+ days ago
Our mission: Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety...
Application Support Specialist
- Jersey City, NJ (19 miles from Green Village, NJ)
- 60+ days ago
- Jersey City, NJ (19 miles from Green Village, NJ)
- 60+ days ago
Salary Range: USD 120,000.00 - 240,000.00 per year Company Description Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500...
Remote WorkDemographic Data for Green Village, NJ
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Salary for Help Desk Manager Jobs in Green Village, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Green Village, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Systems Analysis
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Asset Management
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Conflict Resolution
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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