Help Desk Manager Jobs in Franklin Lakes, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Sr. Manager - Application Support
- Franklin, NJ (21 miles from Franklin Lakes, NJ)
- 2 days ago
- Franklin, NJ (21 miles from Franklin Lakes, NJ)
- 2 days ago
. + Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management....
- New York, NY (21 miles from Franklin Lakes, NJ)
- 2 days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 2 days ago
Fitch Group is currently seeking a US & LATAM Service Desk Manager based out of our New York office. As a leading, global financial information services provider, Fitch Group delivers vital credit...
IT Manager, Service Desk Problem Management
- Morris Plains, NJ (18 miles from Franklin Lakes, NJ)
- 2 days ago
- Morris Plains, NJ (18 miles from Franklin Lakes, NJ)
- 2 days ago
management tools + Continuous improvement mindset and experience implementing process enhancements + Self motivated with a bias toward action Honeywell is an equal opportunity employer....
Metering Application Support Specialist
- Paramus, NJ (8 miles from Franklin Lakes, NJ)
- 5 days ago
- Paramus, NJ (8 miles from Franklin Lakes, NJ)
- 5 days ago
Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy,...
Application Support Specialist
- New York, NY (21 miles from Franklin Lakes, NJ)
- 13 days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 13 days ago
systems, data communications systems, capacity planning, and/or on-line applications programming....
- Mahwah, NJ (4 miles from Franklin Lakes, NJ)
- 27 days ago
- Mahwah, NJ (4 miles from Franklin Lakes, NJ)
- 27 days ago
Support the Mac operating system and various Apple tools and applications; Provide operating system updates for Macintosh desktops/laptops; Provide graphical user interface-level assistance with Mac...
Senior Operations Support Manager
- Montvale, NJ (8 miles from Franklin Lakes, NJ)
- 29 days ago
- Montvale, NJ (8 miles from Franklin Lakes, NJ)
- 29 days ago
Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy,...
IT Manager, Service Desk Problem Mgmt
- Morris Plains, NJ (18 miles from Franklin Lakes, NJ)
- 30+ days ago
- Morris Plains, NJ (18 miles from Franklin Lakes, NJ)
- 30+ days ago
management tools Continuous improvement mindset and experience implementing process enhancements...
- Ossining, NY (22 miles from Franklin Lakes, NJ)
- 30+ days ago
- Ossining, NY (22 miles from Franklin Lakes, NJ)
- 30+ days ago
Desktop Team Lead The Desktop Team Lead will be responsible for growing the Desktop team members' skills and performing day-to-day tasks including responding to user-reported issues, requests, and...
- New York, NY (21 miles from Franklin Lakes, NJ)
- 30+ days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 30+ days ago
Software Guidance & Assistance, Inc., (SGA) is seeking an experienced IT Helpdesk Manager for a Right-to-Hire Contractor assignment with one of our premier Financial Services clients in mid-town...
- New York, NY (21 miles from Franklin Lakes, NJ)
- 30+ days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 30+ days ago
Strong technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Excellent communication and customer service...
- New York, NY (21 miles from Franklin Lakes, NJ)
- 30+ days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 30+ days ago
up and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Good knowledge/hands-on supporting VDI...
- New York, NY (21 miles from Franklin Lakes, NJ)
- 45+ days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 45+ days ago
Our mission: Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety...
- New York, NY (21 miles from Franklin Lakes, NJ)
- 45+ days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 45+ days ago
About the team: As part of the Solutions and Services Department, you will be joining the Global Customer Delivery Team, composed of eight Technical Support Engineers and Technical Account...
Application Support Specialist
- Jersey City, NJ (20 miles from Franklin Lakes, NJ)
- 60+ days ago
- Jersey City, NJ (20 miles from Franklin Lakes, NJ)
- 60+ days ago
Salary Range: USD 120,000.00 - 240,000.00 per year Company Description Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500...
Remote WorkDemographic Data for Franklin Lakes, NJ
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Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Franklin Lakes, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Franklin Lakes, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- BMC Remedy
- IT Operations
- IT Service Management
- IT Leadership
- Service Now PaaS
- Remote Support
- Application Support
- Windows 10
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 7
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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