Help Desk Manager Jobs in Flemington, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Assistant Help Desk Supervisor Rutgers University
- New Brunswick, NJ (22 miles from Flemington, NJ)
- 11 hours ago
- New Brunswick, NJ (22 miles from Flemington, NJ)
- 11 hours ago
Minimum Education and Experience: Working knowledge of desktop software and operating systems currently in use with a combination of two years education/experience....
Help Desk & Application Support Specialist - 100% Remote - Long term contract - B3988B
- Trenton, NJ (21 miles from Flemington, NJ)
- 22 hours ago
- Trenton, NJ (21 miles from Flemington, NJ)
- 22 hours ago
systems - Nice to have - Experience troubleshooting browser dependency issues - Nice to have - Experience with providing direct customer service - Strong plus to have - Experience with bug documentation...
Remote WorkAssistant Help Desk Supervisor
- Piscataway, NJ (21 miles from Flemington, NJ)
- 1 day ago
- Piscataway, NJ (21 miles from Flemington, NJ)
- 1 day ago
Do you have working knowledge of desktop software and operating systems currently in use with a combination of two years education/experience?...
- Clinton, NJ (10 miles from Flemington, NJ)
- 10 days ago
- Clinton, NJ (10 miles from Flemington, NJ)
- 10 days ago
Break-fix support for Laptop, desktops, tablets and associated hardware peripherals IMAC support, including large-scale/bulk office moves/re-stack activities (all moves) Support for Operating System...
Application Support Specialist
- Langhorne, PA (23 miles from Flemington, NJ)
- 17 days ago
- Langhorne, PA (23 miles from Flemington, NJ)
- 17 days ago
Must be willing and able to assist in IT help desk support as a backup to other members of the department....
- Somerset, NJ (18 miles from Flemington, NJ)
- 45+ days ago
- Somerset, NJ (18 miles from Flemington, NJ)
- 45+ days ago
Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management....
Demographic Data for Flemington, NJ
Moving to Flemington, NJ? Find some basic demographic data about Flemington, NJ below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Flemington, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Flemington, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- Client Support
- Operating Systems
- IT Operations
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Drupal CMS
- Windows OS
- Application Support
- Server Administration
- Infrastructure Management
- Backup
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- Zendesk
- IT Support
- ServiceNow
- ITIL
- Installation
- Resolution
- Microsoft SharePoint
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Documentation
- Verbal Communication
- Telephone Skills
- Education Experience
- Mentoring
- Coaching
- Collaboration
- Reporting
- Bachelor's Degree
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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