Help Desk Manager Jobs in Bridgewater, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Sr. Manager - Application Support
- Somerset, NJ (8 miles from Bridgewater, NJ)
- 22 hours ago
- Somerset, NJ (8 miles from Bridgewater, NJ)
- 22 hours ago
. + Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management....
IT Manager, Service Desk Problem Management
- Morris Plains, NJ (18 miles from Bridgewater, NJ)
- 2 days ago
- Morris Plains, NJ (18 miles from Bridgewater, NJ)
- 2 days ago
management tools + Continuous improvement mindset and experience implementing process enhancements + Self motivated with a bias toward action Honeywell is an equal opportunity employer....
- Edison, NJ (12 miles from Bridgewater, NJ)
- 5 days ago
- Edison, NJ (12 miles from Bridgewater, NJ)
- 5 days ago
Certifications: ITIL Foundation certification for service management practices is a plus. Experience with cloud identity management systems....
Senior Operations Support Manager- Montvale, NJ and Edison, NJ- Full Time only
- Edison, NJ (12 miles from Bridgewater, NJ)
- 26 days ago
- Edison, NJ (12 miles from Bridgewater, NJ)
- 26 days ago
Senior Operations Support Manager- Montvale, NJ and Edison, NJ- Full Time only [Edison, NJ, 08906],[Montvale, NJ, 07645] | 2025-05-20 09:33:36 Job Description Senior Operations Support Manager-...
TrackWise Application Support Specialist
- Somerset, NJ (8 miles from Bridgewater, NJ)
- 27 days ago
- Somerset, NJ (8 miles from Bridgewater, NJ)
- 27 days ago
MSP Owner: William Bristol Location: ~Somerset~ Duration: 6 months Experience with TrackWise application support, support standards and processes like SLAs, incident management, problem...
IT Manager, Service Desk Problem Mgmt
- Morris Plains, NJ (18 miles from Bridgewater, NJ)
- 30+ days ago
- Morris Plains, NJ (18 miles from Bridgewater, NJ)
- 30+ days ago
management tools Continuous improvement mindset and experience implementing process enhancements...
- Berkeley Heights, NJ (11 miles from Bridgewater, NJ)
- 30+ days ago
- Berkeley Heights, NJ (11 miles from Bridgewater, NJ)
- 30+ days ago
IMAC support, including large scale/bulk office moves/re-stack activities (all moves) Support for Operating System, baseload software, MS Office suite and other business applications Support for the...
Demographic Data for Bridgewater, NJ
Moving to Bridgewater, NJ? Find some basic demographic data about Bridgewater, NJ below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Bridgewater, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Bridgewater, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- Operating Systems
- Technical Troubleshooting
- BMC Remedy
- IT Operations
- IT Service Management
- IT Leadership
- Service Now PaaS
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 7
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »