Help Desk Manager Jobs in Willernie, MN
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist
- Minneapolis, MN (15 miles from Willernie, MN)
- 30+ days ago
- Minneapolis, MN (15 miles from Willernie, MN)
- 30+ days ago
Context is production support for Front Office order entry applications that have been brought under the Application Support & Maintenance Umbrella. What will you do?...
Customer Service and Tech Support Manager
- Cottage Grove, MN (16 miles from Willernie, MN)
- 30+ days ago
- Cottage Grove, MN (16 miles from Willernie, MN)
- 30+ days ago
As the Customer Service and Technical Support Manager, you'll be responsible for delivering exceptional service and technical support to a diverse customer baseincluding dealers, direct consumers, and...
- Minneapolis, MN (15 miles from Willernie, MN)
- 30+ days ago
- Minneapolis, MN (15 miles from Willernie, MN)
- 30+ days ago
Role: Deskside Support Coordinator Duration: 12 Month Location: Minneapolis, MN Job Description Daily Responsibilities: Responsible for coordinating and providing support to various real estate projects...
Market Application Support Specialist
- River Falls, WI (22 miles from Willernie, MN)
- 30+ days ago
- River Falls, WI (22 miles from Willernie, MN)
- 30+ days ago
Keep ahead of industry trends and developments to anticipate customer needs and provide proactive support and recommendations....
Demographic Data for Willernie, MN
Moving to Willernie, MN? Find some basic demographic data about Willernie, MN below.
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Salary for Help Desk Manager Jobs in Willernie, MN
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Willernie, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- Apple OS X
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Mobile Device Management
- Windows 10
- Incident Management
- Information Technology Management
- VoIP
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Asset Management
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Networking
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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