Help Desk Manager Jobs in Minnesota
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Desktop Support Supervisor - Systems Analysis Unit Supervisor
- Saint Paul, MN
- 22 hours ago
- Saint Paul, MN
- 22 hours ago
Desktop Support Supervisor - Systems Analysis Unit Supervisor State of Minnesota - 3.4 Saint Paul, MN Job Details Full-time $38.74 - $66.92 an hour 1 hour ago Benefits Paid parental leave Paid...
Job Summary Job Description What is the opportunity? Partners across IT and with technology vendors to assess, research, and analyze business, technical and system needs to resolve business...
Customer Service and Tech Support Manager
- Cottage Grove, MN
- 12 days ago
- Cottage Grove, MN
- 12 days ago
Customer Service and Tech Support Manager Cottage Grove, WI ( Retail CTS Apply Job Type Full-time Description Position Overview: Johnson Fitness & Wellness, the nation's largest specialty fitness...
Role: Deskside Support Coordinator Duration: 12 Month Location: Minneapolis, MN Job Description Daily Responsibilities: Responsible for coordinating and providing support to various real estate...
Possesses a strong understanding of IT Service Management (ITSM) and IT Infrastructure Library (ITIL) principles, with the ability to effectively apply these concepts to improve service delivery and...
Our client, a leader in the technology sector, is seeking an Enterprise Application Support Specialist II to join their team. As a Enterprise Application Support Specialist II, you will be part of...
We are seeking a proven business leader to join our team as a Customer Operations Support Manager. In this position you will play a key role in the growth and success of our US Global Services...
Demographic Data for Minnesota
Moving to Minnesota? Find some basic demographic data about Minnesota below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Minnesota
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Minnesota offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- Operating Systems
- Technical Troubleshooting
- IT Operations
- IT Service Management
- IT Leadership
- BMC Remedy
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Employee Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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