Help Desk Manager Jobs in Rosemount, MN
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist
- Minneapolis, MN (19 miles from Rosemount, MN)
- 27 days ago
- Minneapolis, MN (19 miles from Rosemount, MN)
- 27 days ago
Job Summary Job Description What is the opportunity? Partners across IT and with technology vendors to assess, research, and analyze business, technical and system needs to resolve business...
Customer Service and Tech Support Manager
- Cottage Grove, MN (9 miles from Rosemount, MN)
- 28 days ago
- Cottage Grove, MN (9 miles from Rosemount, MN)
- 28 days ago
Customer Service and Tech Support Manager Cottage Grove, WI ( Retail CTS Apply Job Type Full-time Description Position Overview: Johnson Fitness & Wellness, the nation's largest specialty fitness...
- Minneapolis, MN (19 miles from Rosemount, MN)
- 29 days ago
- Minneapolis, MN (19 miles from Rosemount, MN)
- 29 days ago
Role: Deskside Support Coordinator Duration: 12 Month Location: Minneapolis, MN Job Description Daily Responsibilities: Responsible for coordinating and providing support to various real estate...
Enterprise Application Support Specialist
- Minneapolis, MN (19 miles from Rosemount, MN)
- 45+ days ago
- Minneapolis, MN (19 miles from Rosemount, MN)
- 45+ days ago
Our client, a leader in the technology sector, is seeking an Enterprise Application Support Specialist II to join their team. As a Enterprise Application Support Specialist II, you will be part of...
Demographic Data for Rosemount, MN
Moving to Rosemount, MN? Find some basic demographic data about Rosemount, MN below.
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Salary for Help Desk Manager Jobs in Rosemount, MN
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Rosemount, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Systems Analysis
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Conflict Resolution
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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